Customer Service Specialist

A&L Heating and Air LLC, Maryville TN.

We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area.

We are an HVAC and Plumbing Service provider offering the best tools and equipment, year-round work, continual education & training, including dealer training, and long-term career opportunities. We are a high-tech digital office, and a tobacco/vape free work environment.

We are hiring a Customer Service Specialist to join our team! Someone with a passion for serving customers, and excellent communications skills. This position is the initial contact with our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.

Benefits:

• 80 hours of paid vacation
• 100% paid medical
• Vision & dental insurance options
• Paid Holidays
• Simple IRA with 3% match
• Short-term & Long-term disability

Job Title: Customer Service Specialist

Work Hours: Monday thru Friday, 7:30am to 4:30pm

Pay Scale: $15.00 - $18.00 per hour, depending on experience Spiffs & performance bonus'

What you will be doing:

• Answer incoming calls
• Taking the lead in booking service appointments and routine maintenance
• Maintain customer database with current information
• Outbound calls to customers to follow up on estimates and field visits
• Tracking marketing / advertising sources
• Supporting the marketing manager with marketing efforts
• Answer website scheduling requests
• Assisting in philanthropic outreach / community involvement activities
• Clear and concise communications with department managers, employees, and company customers
• Keeping customers appraised as to company schedule and requested lead-times

Qualifications:

• 2 years related experience in customer service, scheduling, office experience, or equivalent combination of education and experience
• Stellar customer service skills
• Excellent and interpersonal communication skills
• The ability to cultivate and maintain strong relationships with clients, customers, and technicians
• A clear and professional speaking voice as phones are a huge part of the position
• Data entry, filing, and other general office duties
• Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel.
• Strong organizational skills and high attention to detail
• General sales skills and aptitude
• High school diploma or equivalent
• Pass background check & drug screen

Check us out online: www.therightaccompany.com