How much does a Customer Service Representative IV make in the United States? The average Customer Service Representative IV salary in the United States is $51,421 as of July 26, 2022, but the range typically falls between $45,653 and $58,485. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $45,653 10% $40,401 90% $64,918 75% $58,485 $51,421 50%(Median)
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Check out Customer Service Representative jobs in Virginia

Customer Service Representative (Non-Profit)

ROCS Grad Staffing - Arlington, VA

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Rhoback - Charlottesville, VA

CSR / Dispatcher

LCI Services Inc - Harrisonburg, VA

Job Description for Customer Service Representative IV

Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience. (Copyright 2022 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
45653
58485
51421

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46760
61352
52967
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative IV in the United States. The base salary for Customer Service Representative IV ranges from $45,653 to $58,485 with the average base salary of $51,421. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,760 to $61,352 with the average total cash compensation of $52,967.
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45653
58485

 

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Skills associated with Customer Service Representative IV: Service Desk Management, Customer Interaction, Customer Support Policies, Standards and Procedures, Customer Service Help Desk Software ...More

Salary estimation for Customer Service Representative IV at companies like : ADVANCED OXYGEN TECHNOLOGY, QAD INC, TripAdvisor, Inc.