The salary of a Customer Service Representative IV in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of January 01, 2025, the average annual salary for a Customer Service Representative IV in the United States is $56,642. Salary.com reports that pay typically ranges from $51,200 to $63,191, with most professionals earning between $46,245 and $69,153.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $63,191 | $5,266 | $1,215 | $30 |
| Average | $56,642 | $4,720 | $1,089 | $27 |
| 25th Percentile | $51,200 | $4,267 | $985 | $25 |
An entry-level Customer Service Representative IV with less than 1 year of experience earns about $53,772. With 1-2 years of experience, the average salary increases to $54,175. For 2-4 years of experience, the pay typically rises to $54,820. Senior-level professionals with 5-8 years of experience earn around $56,869, and those with over 8 years of experience can expect an average of $59,584.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Representative IV | $53,772 |
| Intermediate Level Customer Service Representative IV | $54,175 |
| Senior Level Customer Service Representative IV | $54,820 |
| Specialist Level Customer Service Representative IV | $56,869 |
| Expert Level Customer Service Representative IV | $59,584 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 3% |
| Top Level | 0% |
| Experienced | 5% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
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Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of January 01, 2025, our research reveals a significant shift in Customer Service Representative IV compensation over the past six years. For example, the median salary increased from $50,743 in 2023 to approximately $50,101 in 2024. (For a detailed analysis of Customer Service Representative IV salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Representative IV information for you to search for. Click on search button below to see Customer Service Representative IV job openings or enter a new job title here.
Here are companies hiring for Customer Service Representative IV and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $56,642 | 66.5% | ||
| Bonus | $1,729 | 2.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,465 | 5.2% | ||
| 401K/403B | $2,452 | 2.9% | ||
| Disability | $1,167 | 1.4% | ||
| Healthcare | $8,352 | 9.8% | ||
| Pension | $3,152 | 3.7% | ||
| Time Off | $7,184 | 8.4% | ||
| Total Compensation | $85,145 | 100% | ||
The average annual salary of Customer Service Representative IV is $56,642. In case you are finding an easy salary calculator, the average hourly pay of Customer Service Representative IV is $27; the average weekly pay of Customer Service Representative IV is $1,089; the average monthly pay of Customer Service Representative IV is $4,720.
A Customer Service Representative IV's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Representative IV earns the most in San Jose, CA, where the annual salary of a Customer Service Representative IV is $71,086.
The highest pay for Customer Service Representative IV is $69,153.
The lowest pay for Customer Service Representative IV is $46,245.
Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Transportation: Refers to the mode of travel used to get from home to work most frequently. The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc.
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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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