Benefits Customer Service Representative

A-Line Staffing is now hiring a Benefits Customer Service Representative (local remote) in Buffalo, NY 14204. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40 hours per week.

If you are interested in this position, please contact Sam Heintz at 586-788-7509

Benefits Customer Service Representative Compensation

• The pay for this position is $16.50 per hour for English Speaking or $17.25 for Bilingual English/Spanish or French
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is Monday-Friday 7AM-7PM

Benefits Customer Service Representative Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Regularly participate in team meetings and training
• Perform other duties as assigned

Benefits Customer Service Representative Requirements

• Strong Computer Skills
• 1 Years Customer Service Experience
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

Benefits Customer Service Representative Preferred Qualifications

• 30 WPM Typing Speed
• Call Center Experience
• Bilingual in Spanish or French

If you think this Benefits Customer Service Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Sam Heintz

586-788-7509

sheintz@alinestaffing.com