Program Manager

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born. Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America This is a multi-faceted role encompassing both project and personnel management in addition to department marketing and communications management and will report to the Director of Data Analytics and Reporting for the U-Haul Contact Center. --------------------------------------------------------------------------------------------------------------------- Initiative Management We are looking for someone who will help ensure all teams in the UCC – Data Analytics and Reporting Team are working cohesively on our top priorities. With dozens of projects and initiatives going on at any given time, we need someone who can help keep these items organized and on track. This is not a traditional “Project Management” position involving Gantt charts, large requirement documents and a waterfall approach. This is a position that will be bridging the gap between strategic and tactical. This person will be closely monitoring our department and company initiatives to ensure teams both in DART and in other parts of the organization are aligned. This position will involve interaction and collaboration with people who are responsible for our success, including Development Managers, QA Managers, and Product Owners. This person will also be assisting with Department communications. This person will be responsible for attending certain key meetings and documenting the meeting results. They will also be responsible for organizing these meetings, creating agendas, and ensuring actionable items are created. The person in this position must: · Be detail-oriented and capable of handling multiple tasks simultaneously · Possess excellent communication skills, both written and verbal · Be comfortable working with Agile/Scrum processes and teams · Work with individuals across multiple teams, departments, and organizations · Facilitate teams without assuming direct authority · Interact regularly with the Director to organize priorities · Complete other duties as required The skills preferred for this position are: · In-depth understanding of Software Development practices · Previous experience working alongside Software Development and/or QA teams · Previous Project Manager experience in an Agile environment --------------------------------------------------------------------------------------------------------------------- Marketing/Communications Management We are looking for someone to work with subject matter experts from all areas of the contact center to create and update the content used in on-line courses and publications used in DART and in departmental communication. This person will support and liaise with all contact center departments as well as front line management. Responsibilities include taking work requests, build and deliver professional looking documents, publications, flyers, posters, courses, graphics, infographics, job aides, PowerPoints, newsletters, etc. Collaborate with team members to create deliverables (most of our projects are collaborations) Skills/Requirements: • Digital media design skills • Excellent verbal and written communication skills • Positive and professional demeanor. • Able to work independently. • Detail oriented. Critical thinking. Fast learner. • Be able to work well with all levels of management. • Ability to work well in a team. • Some working knowledge of the following programs (Adobe InDesign, Adobe Photoshop, Adobe Illustrator, MS Word, and PowerPoint) This person should continually demonstrate a willingness to actively increase U-Haul knowledge, which may include participating in initial education, and taking live customer calls. Perks of joining the U-Haul fleet: Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be. Here are just some of the programs U-Haul has available: · Full Medical coverage · New indoor fitness gym · Onsite medical clinic for you and your family · Career stability · Opportunities for advancement · Valuable on-the-job training · Prescription plans · Dental & Vision Plans · Business and travel insurance · YouMatter Employee Assistance Program · Paid holidays, vacation, and sick days · Employee Stock Ownership Plan (ESOP) · 401(k) Savings Plan · Life insurance · Critical Illness/Group Accident · 24-hour physician available for kids · Subsidized gym/ membership · MetLaw Legal program · MetLife auto and home insurance · Discounts on cell phone plans, hotels, and more · LifeLock identity Theft · Tuition reimbursement program · Free online courses for personal and professional development at U-Haul University · Savvy consumer wellness programs- from health care tips to financial wellness · U-Haul federal credit union DATE: 06/23/2022 U-HAUL® -- A DRUG-FREE ENVIRONMENT! This document and the information contained herein is of a proprietary and confidential nature and cannot be released or reproduced in any manner without the express written permission of the Vice President of Human Resources. Any unauthorized disclosure is strictly prohibited. All rights and protections for this document and the information contained herein, including trade secret protections, are hereby reserved. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis. AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.