Account Administrator (Hybrid)

Summary:

Provides operational assistance to commercial roadside programs and serves as the backup to the Account Executive. Responsible for the positive financial impact of programs on clubs and National Office.

Duties and Responsibilities:

• Serves as a primary point of contact for management representatives of multiple OEM/B2B roadside assistance program (RAP) clients.
• Works directly with the RAP clients to resolve any complaints reported by the client through customer phone calls, social media and returned satisfaction surveys.
• Coordinates call center involvement with each program and conducts bi-monthly status meetings with call center operations associates.
• Develops innovative solutions to ensure the success of each RAP.
• Collaborates with National Member Relations to achieve successful resolution on all customer service related issues.
• Analyze, adjust (when necessary) and close-out service documentation data on select roadside cases to ensure proper compensation from clients and accurate reimbursements to clubs.

Requirements, Competencies, and Certifications:

• Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
• Proficient communication skills.
• Excellent program administration skills.
• Strong analytical and organizational skills.
• Self-starter who does not always require direction to make a decision.
• Strong Office skills, proficient in Word and Excel.
• Ability to work well in a group setting, as well as be highly motivated to work independently.
• Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment.

Education and Experience:

• Bachelor’s degree preferred or working toward a degree.
• Minimum of (3) years experience.
• Experience in a business to business environment.
• Some travel may be required. <5%

AAA National supports a flexible work environment for our associates. We are committed to collaboration, innovation and work-life balance, and offer a hybrid work model of three days in-office, and two days at home (or whenever you work best) each week.