Member Sales and Service Call Center Representative (remote) - Providence, RI

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.

Available shifts: 1st shift. Must be available to work at least one weekend shift.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Our Sales and Service Representatives sell and promote our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts!

WHAT YOU WILL BE DOING:

• Promote the sales of primary and associate AAA memberships, counsel potential members on benefits of AAA members, including AAA Premier, Plus, and other Call Center promotions.
• Make any changes on existing memberships and assists members with membership problems.
• Work one on one with our valued members on improving their membership experience and customer relations by recommending products and services that meet their needs through cross selling opportunities. Competitive salary with monthly performance-based incentive bonuses.
• Promote AAA Digital Membership experience, assists members with navigating AAA Website and Mobile app.
• Performs other job-related duties as required. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.

Starting hourly rate: $18.75 per hour incentive earning potential!

WHAT YOU NEED:

• Motivated and goal-oriented
• One year of customer service experience
• Sales experience preferred
• High School diploma or GED