Compliance Manager

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines for the community.  Providing both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities:

• Provides direct support to the Community Manager in order to meet community standards.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Research issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.                
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Meets with and provides ongoing education to homeowner committees.
• Utilizes computer software tracking system and ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Strong computer software skills (Excel, Word, Outlook, etc.).
• Knowledgeable with company processes (violation letters, architectural designs, etc.).
• Ability to multitask, prepare and process large amounts of compliance items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing vehicle to perform routine physical inspections of the Community.