Onsite Community Manager

Adora Trails is a family-friendly and premier master planned HOA community located in Gilbert, AZ. The community features more than 12 miles of scenic walking trails, a catch and release fishing lake, several playgrounds/greenbelts, a large community center equipped with a kitchen, outdoor basketball court, lounge areas, fitness center and community pool, as well as close proximity to San Tan Village shopping mall and Chandler Unified District Schools.

Position Summary:

Primarily responsible for providing community management and effective customer service to designated community/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Maintain continued documentation of landscape tours with contracted vendor to ensure that all items of concern are addressed timely.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Training and oversight of onsite staff, including but not limited to, maintenance, activities coordinator, compliance, administrative and front desk staff.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff.

Physical Demands & Work Environment:

• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Experience

• 3 year(s): High school diploma or GED and three (3) years of experience as an HOA Community Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners.

Education

• High School or better

Licenses & Certifications

• CMCA
• CAAM

Behaviors

• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization