What are the responsibilities and job description for the Receptionist position at AAM1?
Founded in 1990 AAM is celebrating over 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 900 employees among 12 offices in 11 states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.
Position Summary:
Greet and assist AAM customers and employees within the Corporate Office via telephone and in person meetings, ensuring a positive customer experience.
Position Responsibilities:
- Greet incoming visitors and facilitate their needs
- Manage the front reception area, greeting guests, announcing guest arrival to appropriate party
- Accept walk in homeowner payments
- Monitors pickups/deliveries
- Maintain conference room calendars
- Assign items received through the Admin Inbox to the correct employee
- Empty out exception folder by correcting and dropping items into ARI
- Perform monthly Audit task from Accounting
- Perform other related duties as directed
Knowledge Skills and Abilities:
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Maintain composure in a fast paced, high volume and high energy environmen
- Excellent customer service and communication skills.
- Ability to interact and work positively and effectively with staff at all levels.
- Strong team player contributing to a high performance cultu
- Ability to learn new software and internet navigat
- Ability to learn new tasks quickly and efficient
- Ability to proficiently utilize computer programs and company software/database systems to include MS Office applications (Word, Outlook, Excel).
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at work station utilizing a computer in an office setting.
Experience
Required- 2 year(s): High school diploma or GED and two (2) years experience working in a similar role (Receptionist, administrative support, customer service, hospitality, etc.). Experience working with multi-line phone systems and a high volume of calls. Polished and professional attitude and appearance. Pleasant, upbeat, energetic and positive personality.
Education
Required- High School or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $27,700 - $35,100
