What are the responsibilities and job description for the Help Desk Analyst position at AANSEACORE?
Job Description
Job Description
We are looking for an ideal candidate who will provide technical assistance to computer users, answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Skill / Qualifications
- High School diploma or GED
- 2 years of experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
- Using and monitoring helpdesk ticket systems.
- Experience in Hardware setup and software installation.
- Any computer certifications would be an asset.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to third-party support vendors for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Benefits
Competitive Hourly Rate (Depending on Experience)
Help Desk Analyst
ATS -
Atlanta, GA
IT Help Desk Analyst
RCS Professional Services -
Atlanta, GA
Help Desk Analyst
GSK Solutions Inc -
Atlanta, GA
