What are the responsibilities and job description for the Customer Service - Apps Support position at AAON Inc?
Job Details
Job Summary: A customer service representative, or CSR, will direct all applications or tech support calls and emails to an applications engineer or warranty service specialist (technician). Will be courteous and provide customer support to all customers, reps. The two positions will support each other and provide back up where needed.
Essential Responsibilities/Activities:
- Manage large amounts of incoming calls and emails.
- Provide accurate, valid and complete information by using right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Work closely with other CSRs to make sure all positions are covered when someone is absent.
- Keep records of customer interactions and report weekly on appropriate data to the managers.
- Follow communication procedures, guidelines and policies in a polite and courteous manner.
- Meet customer’s expectations.
- Receive, Enter and track warranty parts orders.
- Communicate parts order ship schedules and confirm delivery with customers.
- Provide back up support within Customer Service Group as needed
- Provide back up support for Sales Support Manager, e.g. order entry, and other duties as needed.
Equipment or Software Knowledge or Skills:
- Experience with Microsoft product. (Word, Excel, Power Point)
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Minimum Requirements:
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Essential Mental Functions:
Essential Physical Functions:
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Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Salary : $17 - $21