What are the responsibilities and job description for the Collections Specialist position at AB Hires and Consulting?
A financial services company, based out of Cedarhurst that is committed to providing their clients with superior financial solutions and have built their reputation on innovation and dynamism is looking for a self-driven and competent Collection Specialist to join their team! As a Collection Specialist at their company, your main responsibility will be to contact clients and collect missed and outstanding payments. We are expecting you to be professional, and trustworthy and to be able to work independently.
Responsibilities
Responsibilities
- Monitor accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing issues
- Resolve customer credit issues
- Contact clients and discuss their overdue payments
- Update account status records
- Prepare and present reports on collection activities and progress
- Other duties as assigned
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Contact clients and discuss their overdue payments
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Knowledge of collection laws and regulations
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- High school diploma
- Associate’s/Bachelor’s degree is a plus
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