How much does a Collections Representative II make in the United States? The average Collections Representative II salary in the United States is $44,894 as of February 26, 2024, but the range typically falls between $39,931 and $50,446. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Collections Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Collections Representative II Salary $35,413 US February 26, 2024
25th Percentile Collections Representative II Salary $39,931 US February 26, 2024
50th Percentile Collections Representative II Salary $44,894 US February 26, 2024
75th Percentile Collections Representative II Salary $50,446 US February 26, 2024
90th Percentile Collections Representative II Salary $55,501 US February 26, 2024
25% $39,931 10% $35,413 90% $55,501 75% $50,446 $44,894 50%(Median) Didn’t find job title? Click
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What skills does a Collections Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

customer contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.

3.

Data entry: Transcribing information into an electronic medium such as a computer or other electronic device.

Customer Service 12.5%
customer contact 1.73%
Data entry 0.8%
Others 84.97%

Job Description for Collections Representative II

Collections Representative II is responsible for initiating calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Being a Collections Representative II requires a high school diploma or equivalent. Typically reports to a supervisor. The Collections Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Collections Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Collections Representative II

Career Path for Collections Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Collections Representative II, the upper level is Collections Representative III and then progresses to Collections Supervisor.

Those that have already made the climb...
Kevin Radigan, Chief Accounting and Finance Officer
Ubiquiti Inc. develops networking technology for service providers, enterprises, and consumers. The company develops technology platforms for high-capacity distributed Internet access, unified information technology, and consumer electronics for professional, home, and personal use. Its service provider product platfor... More
Fiscal Year Ended in 2023
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Collections Representative II salary varies from city to city. Compared with national average salary of Collections Representative II, the highest Collections Representative II salary is in San Francisco, CA, where the Collections Representative II salary is 25.0% above. The lowest Collections Representative II salary is in Miami, FL, where the Collections Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Collections Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
39931
50446
44894

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
41278
53483
46578
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Collections Representative II in the United States. The base salary for Collections Representative II ranges from $39,931 to $50,446 with the average base salary of $44,894. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $41,278 to $53,483 with the average total cash compensation of $46,578.
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39931
50446

 

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Skills associated with Collections Representative II: Credit and Collections Software, Outbound Collection Calling, Bill Collections, Negotiation ...More

Recently searched related titles: Collections Associate, Collection Specialist, Collection Assistant

Jobs with a similar salary range to Collections Representative II : Soldier, Collection Officer, Tax Collector, Collections Agent, Collections Representative, Collections Specialist

Salary estimation for Collections Representative II at companies like : American Youth Soccer Organization, GELCO EQUIPMENT LEASING COMPANY OF CALIFORNIA Inc, Www Clinicasanlucasgracias Us

Jobs with a similar salary range to Collections Representative II : Collection Agent, Collections Officer, Insurance Collection Specialist

Collections Representative II Salary in United States
Collections Representative II Salary Graph, Regional Distribution and Summary