Sales and Procurement Operations Manager

Sales AND Procurement Operations Manager

Reports To:

Division:

AB Mauri North America

FLSA Status:

EXEMPT

Department:

SALES 60% Procurement 40%

Grade:

Key Result Areas:

Performance Standards

Sales – CRM Management and Improvement Implementation

• CRM Management - Oversee management of the CRM system, collaborate with IT and external resources on optimization of the tool for increased customer data and insight collection and reporting.
• Client database –Utilize the CRM platform to establish a database used to house customer and competitive intelligence allowing facilitation of cross-functional market analysis and improved strategic decision making.
• Customer Pricing – Lead the pricing initiative, fully collaborating with finance partners, sales KAM’s and procurement, to optimize inflation recovery and capture full market value. Analyze the impact(s) and effectiveness of price initiatives across the entire customer base, individual customer portfolios and for specific sales team members. Evaluate for patterns and potential process improvements.
• Implement strategic improvements in Sales Call Reporting to enable improved insights and analysis.
• Technical and Sales team - Partner with technical and sales to establish the analysis and tracking of customer visits and time allocation to develop insights on coverage, productivity and business development outcomes. Report all travel to payroll for tax compliance.
• Streamline Sales and Technical processes to drive linkages (system driven) between INOV8/PLM, NPD and CRM platforms.
• Travel and entertainment expense – develop improved planning and reporting template to analyze employee T&E expenses, including benchmarking across the group

Reporting/data analysis

• Collaborate with finance business partner and demand planning on improved sales forecasts, reporting and insights.
• Review sales reports for improved sales and market insights and trend analysis for sales leadership
• Assist SVP with Global presentations regarding sales and market related activities.
• Review IRI data analysis for improved market and customer insights and collaborate with data analyst on improved reporting tools.

Sales Master Data Management

• Lead customer master updates regarding customer reporting attributes including: KAM assignments, customer segmentation, pricing tier, sales parent reporting, etc
• Ensure accuracy of on-going customer master data and lead any data change initiatives.
• Key member of master data management core team to ensure improved accuracy and improved processes across the organization.
• Regularly review master data for customer level for accuracy and work with appropriate teams to update data as needed.
• Implement improved customer set up process utilizing CRM Tool
• Provide support to Client Service team as needed, manage KPI’s

Sales Support

Procurement Analyst Support

• Manage and/or coordinate completion of monthly and periodic reporting mechanisms ensuring accurate and on-time delivery to stakeholders (includes but not limited to savings, risk mitigation, Palm, ESG, working capital and cost risk forecast)
• Develop and maintain monthly procurement KPI dashboard reports.
• Assist team with trend and forecast analysis to set budget costs and general inflation targets.
• In cooperation with category leads, build product cost models for top spend areas and assist with Mintec dashboard creation.
• Track, balance and manage transitions of ERP quantity-based-contracts
• Refine, optimize or when necessary develop reporting mechanisms and procurement tools and market updates. In cooperation with procurement and related teams, fully review processes and analyze for optimization opportunities. Create process maps for refined processes and ensure alignment with Document library processes and any existing training documents.
• Assist, or where appropriate lead, with data gathering requirements for IT upgrades or implementations.

Procurement Bids & Contracts

Procurement supplier performance and risk management

• Automate, optimize and manage annual supplier report card process in cooperation with sites.
• Coordinate and analyze D&Bs and risk platform, for new suppliers to aid in supplier selection.
• Develop protocol for completion of periodic D&B and risk platform checks for existing suppliers. Coordinate and analyze to identify potential supply risks.
• In cooperation with plant operations and logistics, identify and communicate potential obsolescence risk for product discontinuations. Assess alternatives to mitigate write-offs
• Evaluate and refine Supplier ESG risk analysis process and grading criteria. Lead evaluation process with input from category leads.

Procurement Data Management

Human Resources

• Comply with all HR policies and procedures.
• Comply with relevant employment laws.

Other

Other duties as assigned.

working conditions

• Standard office environment.