Data Field Service Engineer

In this role, you will execute medium-to-high-complexity service work installation, commissioning, maintenance, upgrades and retrofits according to work instructions and in accordance with ABB processes, standards and safety guidelines. As a Data Field Service Engineer, you will execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB Electrification Service.

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• Serve as the primary on-site representative to the ABB end customer/user and other ABB field personnel
• Preserve ABB's Safety Culture on every aspect and as first priority, in the field and always keeping an eye on co-workers
• Occasionally, have additional team leader administrative responsibilities to coordinate internal field service activities
• Perform duties as the Project Manager for all assigned ABB product lines and assist the customer with technical understanding of the operation, maintenance, and troubleshooting of multiple types of ABB products
• Review effectiveness of maintenance actions to identify training needs
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer, customer team, and all other ABB stakeholders
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering, issues resolution, and provisioning
• Perform collateral duties as assigned to meet business needs as they relate to HSE, Quality, Integrity, etc.
• Perform duties in Power Delivery, Medium & Low Voltage Electrification, Drives Systems, Control Systems etc.
• Comply with all ABB and end customer HSE policies and procedures and maintain a safe and compliant work area
• Escalate any HSE violations immediately to ABB representative at project site and/or HSE personnel
• Manage all SOW milestones and deliverables are achieved in accordance with timeframes and contractual obligations as specified in SOW
• Continuously review processes for productivity improvements and cost savings
• Maintain documentation on assignments, complete reports, and test reports, understanding and utilizing job related software at completion of each assignment
• Develop relationships with customers for continuous business opportunities/referrals
• Promptly book travel arrangements upon receipt of assignments
• Always wear personal protective equipment/uniforms

• Bachelor's degree with 8 years of experience OR Associate's degree with 10 years of experience OR High School diploma/GED with 12 years of related experience
• Must be knowledgeable in all areas of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National)
• Advance theoretical experience in all aspects of electrical design
• Proven analytical and quality improvement ability. Able to work with all levels of maintenance, engineering, and management
• Project management or supervisory experience
• Demonstrated ability to lead and influence customers and peers
• Ability and willingness to travel 90-100% of the time throughout the United States and potentially globally to help other areas as needed. This will include long term assignments requiring consecutive weeks travelling
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000 employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $74,900 and $139,100 annually. myBenefitsABB.com