Leasing Consultant

Abbey Lane Apartments is looking for a capable Leasing Consultant to present and lease apartments to prospective lessors!

JOB SUMMARY

The Leasing Consultant is responsible for executing the community’s marketing, leasing and renewal strategies to achieve occupancy, revenue and resident retention goals. The Leasing Consultant will perform all activities related to leasing to new residents, providing resident satisfactions through the term of the lease, and securing resident lease renewals.

KEY RESPONSIBILITIES

• Conduct all business in accordance with ABBEY LANE APARTMENTS’ policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State Laws.
• Inspect models and “market ready” vacancies daily to ensure cleanliness.
• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospective residents, conducting community tours and showing apartment homes, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Maintain awareness of local market conditions and trends. Assists in developing and implementing short and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
• Answer incoming calls and handle each call accordingly, whether it is a client call, current resident, service request, etc. Transfer calls to the Assistant Community Manager or Community Manager when appropriate.
• Uses the on-site community management software applications (Yardi, LRO, Rent Cafe) to track apartment home availability, record traffic, and leasing activities, manage resident and future resident’s data, and capture critical demographic and other information about existing and future residents.
• Ensures that the community meets company standards by daily inspecting the corridors and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team, merchandising and ensuring physically appealing models and amenities, and preparing the leasing office for daily leasing activities.
• Follows-up with future guests and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Executes activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
• Completes various administrative reports.
• Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity.
• Assist with organizing resident events.
• Ability to keep sensitive information highly confidential at all times.
• Perform any additional duties assigned by the Assistant Community Manager or Community Manager.

JOB REQUIREMENTS

• Minimum 1 year of experience in property management or sales and customer service.
• Must have a valid Driver’s License (copy of valid license will be required for personnel file).
• Yardi or other property management software experience preferred.
• Proficient in Microsoft office, social media, and other marketing and advertising platforms
• Must assist and/or work during onsite events as needed.
• Team player, Self-motivated, responsible, accountable and mature, with a desire to excel and grow
• Superior customer service skills
• Excellent verbal and written communication skills

Job Type: Full-time

Pay: $18.75 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Danbury, CT 06810: Relocate before starting work (Required)

Work Location: In person