What are the responsibilities and job description for the FS Logistics Coordinator position at Abiomed?
Abiomed is a pioneer and global leader in healthcare technology and innovation, with a mission of Recovering Hearts & Saving Lives. With corporate headquarters in Danvers, Massachusetts, and offices in Baltimore, MD, Aachen & Berlin, Germany and Tokyo, Japan, Abiomed’s 1,700 employees form one of the fastest growing medical device companies in the world. We attract and retain exceptional talent with our collaborative culture, passion for our work, and a strong commitment to employee professional development.
Patients First | Innovation | Winning Culture | Heart Recovery
Do you enjoy staying active in your daily work? Do you enjoy the responsibility of making sure a life-saving product can be serviced and shipped out to patients in need? Would you appreciate the opportunity work hard and grow your career with a top-performing medical device company? If so, consider this Field Service Logistics Coordinator role with ABIOMED!
Job Responsibilities:
The Field Service Logistics Coordinator will assist in multiple areas within the Operations department, and will be responsible for managing all aspects of the global implementation, tracking and reporting and all FCN releases to the field. they will also be responsible for working iwth the service teams to ensure teh timely scheduling of product into the Danvers service depot for required preventative maintenance. Other duties will include support for service related activities described below.
Principal Duties and Responsibilities:
- Manage global implementation of each product FCN per the guidelines and timeliness established by the Program Team
- Track and report periodically to management the progress of each FCN implementation
- Determine and report on FCN effectiveness
- Help to coordinate timely scheduling and return of product in need of required preventative maintenance/FCN's
- Monitor site configuration compatability for software, hardware and firmware. Coordinate activities related to ensure site compatability
- Ensure shipments, post servicing, meet FCN compatibility requirements for the site being shipped to
- Coordinate USB stick production (with service dongles) and delivery to field staff in support of software launches.
- Management of service loaner pool of consoles. Coordinate inbount dnad outbound shipments of loaners. Ensure timely retrieval of loaners from customers and Abiomed field teams
- Maintain tracking of loaner systems using the existing tracking database
Support of service activities including service contract processing, service data entry, service quoting, past due collections
Required Qualifications:
- BS/BA Business or Healthcare discipline (or >5 yr equivalent experience)
- Positive attitude, well organized, and detail oriented
- Excellent communication & strong customer service skills
- Execute tasks in a timely manner with minimal supervision
- Able to prioritize tasks
- Able to interact well cross-departmentally and with external customers
- Knowledgeable with regulatory guidelines pertaining to medical device
Preferred Qualifications:
- Large MRP system knowledge desired, SAP preferred
- Working Knowledge of Salesforce preferred
- Working knowledge of Microsoft Office Suite
Applicants must provide proof that they are fully vaccinated with an FDA approved or authorized vaccine for COVID-19 or have a valid medical/religious exemption.
Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. Abiomed maintains a drug-free workplace.
