What are the responsibilities and job description for the Account Manager position at ABM US?
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management
The Account Manager, Operations will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.
Essential Functions
Establish and maintain strong client relationships with assigned account(s).
Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
Promote a strong safety culture and safe work environment.
Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
Motivate and develop the team while supporting organizational change.
Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
Perform daily quality control inspections to ensure quality standards are met or exceeded.
Adapt departmental plans and priorities to adapt to operational challenges.
Perform time studies to optimize operational tasks, schedules, and staff allocation.
Look for opportunities to increase revenue by providing additional or periodic services to the client.
Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.
Special projects and other duties as assigned.
Required Qualifications
Education:
Bachelor’s degree or equivalent experience.
Experience:
3 to 5 years of experience, including 2 years of supervisory experience.
Working knowledge of OSHA safety standards and regulations.
Ability to grow strong relationships across all levels of the organization.
Ability to work through ambiguity and maintain composure in a variety of situations.
Passion for excellence backed by a track record of accountability, collaboration, and integrity.
Ability to effectively lead a staff of direct reports.
Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
Ability to work in a fast-paced work environment balancing multiple projects and embracing change.
Ability to resolve issues under tight timeframes and pressure.
Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
Excellent written and verbal communication, team building, and planning skills.
Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills
Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.
Other:
Ability to adjust work schedule as needed to support the operation.
Solid business acumen and basic accounting principles.
Preferred Qualifications
Experience:
Experience in specialized area of assignment preferred.
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