Account Manager

Benefit Information:  

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

Responsible for the day-to-day operation and administrative activities onsite at an assigned client location. The Account Manager develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for ABM's prestigious clients. Oversees inspections, manages custodial teams, monitors quality control measures, and the inventory control of equipment and supplies for the assigned schools.Responsible for the day-to-day operation and administrative activities onsite at an assigned client location. The Account Manager develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for ABM's prestigious clients. Oversees inspections, manages custodial teams, monitors quality control measures, and the inventory control of equipment and supplies for the assigned schools.

ABM Account Manager is responsible for the day-to-day operation and administrative activities onsite at an assigned client location. The Account Manager develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for ABM's prestigious clients. Oversees inspections, manages custodial teams, monitors quality control measures, and the inventory control of equipment and supplies for the assigned schools.

Essential Functions

• Coordinate service activities for assigned buildings and ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters. 

Working Environment 

• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS *

• High School diploma or GED is required, BS/ BA/ Associates degree is preferred.
• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.
• FOM related services experience is highly preferred.
• Experience in cost estimating/pricing work.