What are the responsibilities and job description for the LEAD BAGGAGE HANDLER (H) position at ABM?
Position Summary Details
The Lead Baggage Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.
Essential Functions
- Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
- Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Responsibilities
- Ability to read IATA tickets to determine flight departure times and connecting carriers
- Screens all interline passengers prior to placing bags on the interline return belts
- Ensures baggage tagging is correct
- Direct and assist passengers with mischecked or short-checked bags
- Handles misplaced/lost baggage claims and provides reports to Carriers
- Evaluates customer's need concerning airline locations
- Is able to meet the Station's attendance standards
- Other duties as assigned
Qualifications
- Must be 18 years of age or older.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)
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