Director of R&D Operations

As the Director of R&D Operations at our Enterprise SaaS business, you will play a crucial role in ensuring the smooth functioning of our R&D organization. You will be responsible for overseeing and aligning the operational aspects of the R&D department. This includes the cross-divisional ownership of the employee journey within R&D, contributing to talent strategy, and ensuring operational excellence in our engineering processes.

What we offer: An opportunity to be part of a dynamic, cross-functional team in a rapidly growing SaaS enterprise; A culture of innovation and continuous learning; Competitive salary and benefits package; Career growth and development opportunities.

What You Will Do

• Cross-Divisional Leadership: Lead initiatives to optimize the employee journey across multiple product divisions. This involves close collaboration with the People department to enhance the experience and productivity of our R&D personnel.

• Operational Excellence: Implement and maintain a consistent operating system across standing teams, including the use of tools like Jira for sprint planning, standups, and overall project management.

• Talent and Hiring Strategy: Work in conjunction with the People department to define roles, manage compensation, and develop organizational structures that align with our geo strategy and business objectives.

• R&D Enablement & Onboarding: Oversee the enablement and onboarding processes for engineers, aiming to reduce the time to first code check-in and ensuring proficiency in code readability.

• Knowledge Management: Act as the knowledge manager for R&D, maintaining and improving Confluence as a central repository for all R&D-related information.

• R&D Execution Monitoring: Ensure the adherence of standing teams to a consistent process, monitoring the percentage of teams using this process effectively.

• Business Operations Collaboration: Collaborate with the Finance department on R&D business metrics, focusing on productivity analysis, margin and cost programs, and investment strategies.

• Metrics to Drive:

o Time to first code check-in and time to code readability review.

o Consistency and effectiveness of R&D operating processes.

o Employee journey satisfaction and productivity within R&D.

o Effectiveness of talent and hiring strategies.

Must Haves

• Proven experience in R&D operations, ideally in a SaaS or technology-focused environment.

• Strong leadership and people management skills.

• Excellent organizational and project management abilities.

• Familiarity with agile methodologies and tools like Jira.

• Strong communication and collaboration skills.

About the Company:
Abnormal