IT Specialist

Above Lending is seeking a highly motivated IT Specialist with 2-3 years of experience or industry best practice certifications, such as the Google IT Support Certification, to join our growing IT support team. As our entry-level IT support role, they will be responsible for providing technical assistance and support to our team in Northbrook IL, with also a significant remote workforce, ensuring the smooth operation of our IT systems and infrastructure. The ideal candidate will have excellent problem-solving skills, curiosity regarding anomalies, strong communication abilities, and a passion for customer service. If you’re a person who compulsively closes a closet door that’s ajar, gets bothered by a set of numbers that seems a little off, and makes lists in your spare time, we want to talk to you. This position is in-office five days per week.

• Support our Northbrook office by providing technical support for desk equipment, printer, network, and access control.
• Provide software and hardware support for employees (remotely and on-site), including staying up-to-date on latest Windows releases, features, and issues, identifying hardware failures and facilitating repairs through manufacturers, and documenting action taken in helpdesk tickets.
• Assist with basic IT administration, including managing employee access to systems, shipping laptops, creating accounts, granting access to systems, and ordering equipment, managing device fleet via MDM, and offboarding tasks.
• Identify opportunities for automation and increased scalability.
• Review/escalate support requests related to the Above Lending product.
• Create and maintain documentation for IT processes.

• 2 years experience in a similar IT support role, supporting both remote and in-person staff.
• Expert-level knowledge of Windows and how to support at corporate level.
• Experience managing cloud-based applications, particularly Google Workspace.
• Basic understanding of macOS and troubleshooting.
• Experience with an IT helpdesk ticketing system.
• Strong problem-solving, troubleshooting, and communication skills.
• Basic understanding of networking concepts and troubleshooting.
• Basic understanding of MDM concepts.
• Willingness to develop new skills with coaching and contribute in other areas over time.
• Experience with Identity Management Platform (IdP), especially JumpCloud preferred