What are the responsibilities and job description for the Support specialist center position at ABS Kids?
ABS Kids is looking for a Center Support Specialist to join our team in Greensboro, NC. The Center Support Specialist is responsible for being the first face for clients that come into the clinical offices and assist employees in a variety of ways.
In addition this role is responsible for providing administrative support to the regional administration team and providers.
This role is subject to change as we reorganize internal functions and requires flexibility, adaptability, and comfort with change.
Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families.
Compensation and Benefits :
- $18 / hour - based on qualifications
- Full benefits - Typical hours M-F 8a-5p
- Casual work environment
- Opportunities for advancement
What Would You Do?
Reception Responsibilities :
- Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
- Make reminder calls one week prior to and the day before scheduled appointments
- Review account to see if a client has missing documents and obtain any missing information
- Reschedule cancellations / No call no shows for assessments
- Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
- Fill out the order request form on a weekly basis
- Communicate needs to the office manager in an emergency situation
- Tidy lobby to maintain a professional atmosphere and all other areas of the ABA Therapy Center
- Mail paper packets to clients as needed
- Answer calls and emails from clients and staff as needed
- Put up office supplies and mark log as received as they are received
- Assist providers with any questions or office needs
- Make sure the mail is distributed daily
Scheduling Responsibilities
- Modify / adjust Behavior Technicians (BTs) schedules when clients cancel
- Communicate with supervising Behavior Analyst about schedule changes
- Responsible for the tracking and administration of the cancellation policy
- Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
- Ensure BT submits PTO in our payroll system as needed
- Run weekly reports to monitor call outs by Behavior Technicians.
- Run daily unconverted appointments audit report
- Adhere to federal HIPAA regulations, as well as any company policies & procedures
Who Are We Looking For?
- High school diploma or GED
- Experience : 1-2 years of medical office or administrative office experience
- Professional and excellent communication skills
- This position requires the ability to multi-task and have a high attention to detail
- Computer literacy skills including Microsoft Office
Last updated : 2024-08-22
Salary : $18
