1. What is the average salary of a Technical Customer Support Specialist II?
The average annual salary of Technical Customer Support Specialist II is $74,135.
In case you are finding an easy salary calculator,
the average hourly pay of Technical Customer Support Specialist II is $36;
the average weekly pay of Technical Customer Support Specialist II is $1,426;
the average monthly pay of Technical Customer Support Specialist II is $6,178.
2. Where can a Technical Customer Support Specialist II earn the most?
A Technical Customer Support Specialist II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Technical Customer Support Specialist II earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Specialist II is $93,039.
3. What is the highest pay for Technical Customer Support Specialist II?
The highest pay for Technical Customer Support Specialist II is $96,110.
4. What is the lowest pay for Technical Customer Support Specialist II?
The lowest pay for Technical Customer Support Specialist II is $52,803.
5. What are the responsibilities of Technical Customer Support Specialist II?
Technical Customer Support Specialist II responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist II utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist II records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Customer Support Specialist II typically requires 2-4 years of related experience.
6. What are the skills of Technical Customer Support Specialist II
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.)
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.)
CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.
3.)
Zendesk: Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications.
