Technical Customer Support Specialist II Salary in the United States

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Technical Customer Support Specialist II Salary

How much does a Technical Customer Support Specialist II make in the United States? The average Technical Customer Support Specialist II salary in the United States is $67,763 as of February 27, 2023, but the range typically falls between $56,151 and $79,508. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
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25% $56,151 10% $45,579 90% $90,202 75% $79,508 $67,763 50%(Median)
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Check out Technical Customer Support Specialist jobs in the United States

Technical Support Specialist I, II & III

DenaliTEK - Anchorage, AK

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Technical Support Specialist

Biamp - Beaverton, OR

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Technical Specialist I

SPECTRUM - El Paso, TX

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Technical Support Specialist

Cypress HCM - Hercules, CA

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Job Description for Technical Customer Support Specialist II

Technical Customer Support Specialist II responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist II utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist II records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Customer Support Specialist II typically requires 2-4 years of related experience. (Copyright 2023 Salary.com)... View full job description

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Technical Customer Support Specialist II Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Technical Customer Support Specialist II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
56151
79508
67763

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
57722
83833
70459
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Specialist II in the United States. The base salary for Technical Customer Support Specialist II ranges from $56,151 to $79,508 with the average base salary of $67,763. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,722 to $83,833 with the average total cash compensation of $70,459.
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56151
79508

 

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Skills associated with Technical Customer Support Specialist II: Customer Support Policies, Standards and Procedures, Product Support, Customer Interaction, Remote Support ...More

Salary estimation for Technical Customer Support Specialist II at companies like : ADVANCED OXYGEN TECHNOLOGY, QAD INC, TRIPADVISOR INC