Guest service coordinator

Acara Solutions is searching for a Guest Services Coordinator for our hospitality / healthcare client located in Rochester, NY.

Schedule : Sunday - Wednesday 4pm-12am Position Type : Contract Pay : $16.50 / hr plus shift differential(10% shift differential 6pm - midnight, $18.

15 / hr.) JOB SUMMARYThe Guest Services Coordinator assists the team in operating a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers.

Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with staff to ensure financial and volunteer support of the lodge.

MAJOR RESPONSIBILITIESMaintains the safety and comfort of guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.

Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to operations policies.

Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.

Ensures timely completion of all required trainings and compliance courses and attends all required staff meetings.Performs any and all necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures the lodge is staffed at all times 24 / 7 / 365;

fulfilling this responsibility may require unplanned / unscheduled time at the Lodge.Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support the program delivery.

Serves as a spokesperson for the lodge and actively promotes community relations and awareness of lodge activities including tours for civic, community and health care groups.

Identifies development opportunities with lodge guests and community leaders that interact with the lodge; assists with solicitation when appropriate.

Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.

May provide rides for lodge guests to / from treatment centers and other destinations authorized by lodge management utilizing lodge vehicle in a safe, efficient and professional manner.

Tracks all rides provided, miles driven, safety issues and vehicle maintenance needed or completed.Duties for a specific shift or lodge location may also include : Cleaning / sanitizing common areas and / or guest rooms;

Working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away and / or preparing rooms for incoming guests.

Performs other duties as assigned.Required Qualifications : High School Diploma or GED requiredAt least one-year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment.

Will require employees to follow guidelines established by the organization with respect to the COVID-19 virus that may include, but is not limited to, wearing a mask, testing, washing hands, social distancing, etc.

Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).

Preferred Qualifications : Post-secondary education preferred.Excellent communication, customer service, analytic, computer.

consulting skills and conflict resolution. Ability to work independently and with minimum direction. Remains calm even under highly stressful situations.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Last updated : 2024-10-06

Salary : $17 - $18