Certification Specialist

Description

ACC Management Group, Inc. is seeking a Certification Specialist for multiple properties in Dane County! This position will focus primarily on processing tenant applications and certifications for new construction Section 42 lease-ups! The ideal candidate will have experience in Section 42 file processing and leasing.  The hire date for this role is July 1!

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, & paid time off!

Position Summary

To assist the Community Manager and team with the day-to-day operations of the property(s) that could include various administrative duties, day-to-day tasks relating to housing compliance for multiple apartment communities. This person will work closely with the Community Manger and Compliance Specialist to ensure all deadlines, goals, and expectations are being met.

Requirements

Essential Duties

• Adhere to ACC Management Group guidelines and policies, federal and state qualification guidelines, resident selection criteria process, as well as all applicable government compliance programs.
• Process and complete files related to Section 42, Section 8, Rural Development and other state and federal affordable housing programs with accuracy and ensure all verifications are completed.
• Provide administrative support, including phone support, typing reports, filing, copying, faxing, and distribution of correspondence.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants.
• Work closely with Community Managers to ensure project and file compliance.
• Use company software to assist site staff for accurate completion of tasks.
• Ensure proper document labeling, uploading, organization and completion of documents and filing.
• Work with Community Manager with responses to all investor requests for files which includes uploading files and making corrections needed. Cooperate with Compliance Specialist to send completed response summary along with all necessary documents being requested.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Respond and follow up to all interested applicants that apply on their eligibility status.
• Complete on-site file audits to ensure files match what was approved by Compliance, organized and in proper ACC file order for 1st year file reviews by local and state agencies.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Have all interested prospects fill out and complete the application.
• Work with the Community Manager on processing all applications for eligibility status.
• Coordinate and process all lease paperwork for all move in and move outs as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Record and document all resident correspondence as appropriate.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies, and practices, in accordance with ACC Management Group policies and procedures.
• Other duties as assigned.

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Minimum of 2 years of affordable compliance experience required.
• COS and/or HCCP certifications a plus.
• Proficiency with computer software applications including OneSite, word processing, spreadsheets, database, and presentation software (MS Outlook, Word and Excel).
• Maintain a valid driver’s license with acceptable driving record.
• Flexibility with working hours during heavy certification and deadline period.
• Ability to prioritize and possess efficient time management skills and work independently.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented, team player.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is expected on a routine and frequent basis to assigned and designated property and corporate locations. Must also be able to travel to all corporate meetings.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position, along with the qualifications one must possess to perform this job successfully.

Management has the right at any time to assign or reassign duties and responsibilities as they see fit. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.