Sales Support II

(Hybrid - Denver, US)

Description

You will support the sales and channel organizations through a customer’s procurement setup process.

Responsibilities

• Support procurement setup questions from Sales, Solution Providers, and Customers.
• Provide efficient assistance to our Partner customers on various issues and questions related to Vendor setup.
• Complete various vendor forms on different platforms/mediums, with attention to detail, to comply with our partner policies.
• Complete complex vendor forms.
• Liaison with teams to ensure customers receive accurate and timely information needed to add our Partner as a vendor.
• Manage customer expectations by providing regular updates on progress
• Act as a change agent for critical organizational transitions. Drive positive change essential for the success of the function.
• Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes.
• Be a key contact for Sales to solve issues coming from the daily work while suggesting training to cover knowledge gaps.
• Respond to and resolve internal inquiries about applicable business systems and operations.
• Deliver effective presentations to a variety of audiences.
  
  

Business Acumen

• Extensive understanding of our Partner processes, policies, and tools.
• Able to thrive in an environment of constant change.
• The ability to be reactive and proactive to meet the needs of business.
• Embrace a philosophy of transferring knowledge.
• Customer-focused (sales advocate)
• Seek cultural perspectives and welcome diversity.
• Leverage reporting and data for solution recommendation (ability to influence with data).
• Ability to collaborate with various groups within our Partner.
• Desire to review processes and drive optimization and innovation.
• Manage information from multiple parallel work streams and integrate key details into our standard processes.
• Effectively deliver presentations and training in person and remotely to maximize material retention.
  
  

Qualifications

• BA, BS, or equivalent experience.
• 3 years of sales/support or similar experience.
• Understanding of procurement or vendor setup processes.
• Excellent interpersonal and communication skills, including writing and presenting.
• Highly organized with a proven ability to get the job done.
• Dedicated to service and customer-orientated.
• Strong work ethic and quality standards
• Proficient with multiple desktop applications, including MS Office, SharePoint, Wiki, DocuSign, MS Teams
• Detail-oriented, multitasker, comfortable in a fluid, ever-changing environment.
  
  

Pay Rate: $31-$35/h (depending on skills and experience) under a W-2 contract.

Salary : $31 - $35