Lifestyle Director

Do you believe your job is to exceed your client's expectations? That means going beyond our "to-do" list to actively identify opportunities, address challenges, and make improvements even before our clients ask you to. Do you treat every client as an individual, and base our solutions on what they need, not what we want? Whether it's a question, a complaint or a crisis, do you strive to respond promptly and professionally? By keeping our phones on and our ears open, we keep our clients happy and assured that Access is on top of things. Access was founded on the mere principal of being accessible.

Job Summary

The Lifestyle Director must be responsible, proactive, customer service minded individual to provide excellent service to the residents of this highly active resort lifestyle community. The right Individual will create, plan, and implement various community activities and event for this premier luxury community. Must possess superior customer service skills, creativity and at least five years of experience working in event planning or related field, like hospitality and hotel management.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Abilities and Skills required:

• Excellent customer service and interpersonal skills.
• Able to work independently with minimal supervision.
• Work closely with homeowners, suppliers, volunteer committee members, and team-members.
• Able to remain calm under pressure and be solutions oriented.
• Strong computer & Social Media skills are essential. Must be proficient with Microsoft office, website management, Constant Contact, Outlook, Microsoft Publisher. Experience with Adobe Creative Suite applications such as In Design and Photoshop a plus.
• Create Marketing materials, including Flyers, Calendars and Newsletters.
• MUST be Detail Oriented, have superior documentation and organization skills.
• Create and organize themed events, activities at clubhouse.
• Ability to work a flexible schedule, to check in on early evening or weekend events.
• Excellent verbal and written communication skills with staff, committees, and homeowners.
• Answer incoming calls and researching and solving customer issues.
• Professional Image.
• Performs other administrative functions as needed. Able to lift 25 lbs. and walk premises regularly.

Additional Duties and Responsibilities

• Conduct business at all times with the highest standards of personal, professional and ethical standards.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the
• Follow all policies and Standard Operating Procedures as instructed.

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and be able to freely move about the office and community.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.
• Work Environment

The work environment characteristics are normal office conditions at an onsite community facility. This is a full-time position. There will be occasions when it is necessary to work various evenings, weekends, and holidays. Consistent and regular attendance required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Type: Full-time

Education & Experience

• High School diploma or equivalent, AA or BA in hotel/hospitality management preferred.
• 2 years of event planning in HOA setting.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Strong knowledge of Microsoft Office Suite applications, especially Word, Outlook, Excel, and PowerPoint.
• Excellent written and verbal communication
• Ability to make sound business decisions and work effectively with little or no supervision.
• Strong Time Management
• Strong Problem Solving and Conflict Management
• Ability to successfully work with a wide range of personnel including vendors, personnel, office staff and all levels of management.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• Associate (Required)

Experience:

• Event planning: 2 years (Required)
• Microsoft Office: 3 years (Required)

Work Location: One location