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Call center supervisor

accesstoindependence
San Diego, CA Full Time
POSTED ON 5/14/2024

JobOverview

We are seeking for a skilled andprofessional Call Center Supervisor. Your key responsibilitiesinclude assisting in hiring and training the required staff todevelop a team of skillful customer support representatives.

Excellent communicationskills and team management skills are the essential requirementsfor this job.

If you think you are proficient forthis role then doapply!!

Responsibilities

  • Assistin hiring and training new call centerstaff.
  • Coordinate with other departments to setgoals and targets.
  • Motivate the team to achievethe given targets.
  • Resolve staff queriesregarding companys policies and salesissues.
  • Ensure the staff is following companysrules and regulations.
  • Maintain the call centerdatabase including staff performance and calllog.
  • Uphold the standard of theservices.
  • Provide suggestions to the uppermanagement to improve the quality of services andproductivity.
  • Ensure friendly and healthyenvironment for thestaff.

Requirements

  • Bachelorsdegree in Management or relevantfield.
  • Experience in customer service or salesis a must.
  • Proven experience of working as aCall Center Supervisor.
  • Proficiency in MSOffice and sales procedures
  • Strongunderstanding of company policies and productdetails.
  • Analytical and problem solvingskills.
  • Extraordinary interpersonal andcommunicationskills.

    • Last updated : 2024-05-12

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