Contact Center Supervisor Salary in the United States
How much does a Contact Center Supervisor make in the United States?
As of July 01, 2026, the average salary for a Contact Center Supervisor in the United States is $64,788 per year, which breaks down to an hourly rate of $31.
However, a Contact Center Supervisor's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $85,537
Majority Range (25th-75th percentile): $55,669 to $75,649
Key Factors That Influence Contact Center Supervisor Salaries
A Contact Center Supervisor's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.
How Experience Level Affects Contact Center Supervisor Salaries?
Experience is a primary driver of a Contact Center Supervisor's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Entry-Level (less than 1 year): $59,616
Early Career (1-2 years): $60,024
Mid-Level (2-4 years): $64,788
Senior-Level (5-8 years): $70,948
Expert (over 8 years): $71,434
Levels
Salary
Entry Level Contact Center Supervisor
$59,616
Intermediate Level Contact Center Supervisor
$60,024
Senior Level Contact Center Supervisor
$64,788
Specialist Level Contact Center Supervisor
$70,948
Expert Level Contact Center Supervisor
$71,434
$59,6160 yr
$60,024< 2 yrs
$64,7882-4 yrs
$70,9485-8 yrs
$71,434> 8 yrs
View as Table
View as Graph
What Am I Worth?
How Do Contact Center Supervisor Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Contact Center Supervisors.
For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $81,717
San Francisco: $80,822
Oakland: $79,119
San Jose, CA$81,717
San Francisco, CA$80,822
Oakland, CA$79,119
New York, NY$74,596
Paramus, NJ$73,689
Queens Village, NY$73,686
Passaic, NJ$73,624
Bergenfield, NJ$73,619
Stamford, CT$73,476
Huntington, NY$73,450
Newark, NJ$72,971
Bridgeport, CT$72,834
Vallejo, CA$72,705
New Brunswick, NJ$72,679
Petaluma, CA$72,640
Middlesex, NJ$72,517
Somerset, NJ$72,472
Santa Cruz, CA$72,388
Boston, MA$71,992
Monterey, CA$71,765
Seattle, WA$71,617
Santa Rosa, CA$71,604
Los Angeles, CA$71,584
Juneau, AK$71,416
Washington, DC$71,345
Orange, CA$71,114
Santa Ana, CA$70,943
Long Beach, CA$70,878
Anaheim, CA$70,865
Anchorage, AK$70,833
Santa Maria, CA$70,638
Everett, WA$70,625
Danbury, CT$70,397
Bremerton, WA$70,308
Tacoma, WA$70,075
New Suffolk, NY$70,073
Sacramento, CA$70,055
Santa Barbara, CA$69,984
Trenton, NJ$69,913
San Diego, CA$69,913
Brockton, MA$69,841
Fairbanks, AK$69,683
Lompoc, CA$69,518
Lowell, MA$69,465
Ventura, CA$69,453
Nashua, NH$69,440
Stockton, CA$69,433
Modesto, CA$68,960
Poughkeepsie, NY$68,818
Olympia, WA$68,695
Kennewick, WA$68,695
New Haven, CT$68,669
Lawrence, MA$68,436
Hartford, CT$68,371
Riverside, CA$68,358
New Bedford, MA$68,293
Richland, WA$68,293
Bakersfield, CA$68,202
San Bernardino, CA$68,176
New Britain, CT$68,170
Atlantic City, NJ$68,170
New London, CT$68,144
Norwich, CT$68,125
Portsmouth, NH$68,112
Boulder, CO$67,974
Portland, OR$67,885
Worcester, MA$67,878
Minneapolis, MN$67,678
Philadelphia, PA$67,587
Honolulu, HI$67,373
Saint Paul, MN$67,342
Vineland, NJ$67,328
Providence, RI$67,140
Chicago, IL$66,952
Bellingham, WA$66,874
Springfield, MA$66,822
Baltimore, MD$66,803
Chico, CA$66,641
Pittsfield, MA$66,466
Manchester, NH$66,343
Spokane, WA$66,058
Denver, CO$66,051
Albany, NY$65,747
Troy, NY$65,721
Nassau, NY$65,652
Schenectady, NY$65,585
Wilmington, DE$65,533
Burlington, VT$65,442
Salem, OR$65,416
Portland, ME$65,216
Yakima, WA$65,151
Rochester, MN$64,950
Reno, NV$64,918
Fresno, CA$64,918
Milwaukee, WI$64,859
Detroit, MI$64,794
Ann Arbor, MI$64,783
Allentown, PA$64,775
Colorado Springs, CO$64,665
Syracuse, NY$64,633
Carson City, NV$64,633
Houston, TX$64,542
Eugene, OR$64,509
Gary, IN$64,432
Springfield, OR$64,380
Bismarck, ND$64,367
Galveston, TX$64,322
Medford, OR$64,224
Fort Collins, CO$64,198
Concord, NH$64,166
Austin, TX$64,147
Mesa, AZ$64,011
Reading, PA$64,004
Phoenix, AZ$63,998
Dallas, TX$63,978
Saint Cloud, MN$63,916
Madison, WI$63,829
Utica, NY$63,654
Rochester, NY$63,551
Des Moines, IA$63,544
Raleigh, NC$63,538
Atlanta, GA$63,440
Battle Creek, MI$63,421
Salt Lake City, UT$63,402
Lancaster, PA$63,304
Harrisburg, PA$63,214
Kansas City, MO$63,149
Champaign, IL$63,136
Kansas City, KS$63,136
Fort Worth, TX$63,129
Columbus, OH$63,118
Boca Raton, FL$63,104
Pittsburgh, PA$63,078
Richmond, VA$63,052
Indianapolis, IN$63,039
Cleveland, OH$63,032
Las Vegas, NV$62,954
Cincinnati, OH$62,954
Petersburg, VA$62,857
Huntsville, AL$62,760
Lansing, MI$62,717
Lebanon, PA$62,708
Pueblo, CO$62,702
Appleton, WI$62,682
Buffalo, NY$62,656
Dayton, OH$62,637
Racine, WI$62,624
Charlotte, NC$62,618
Saint Louis, MO$62,598
York, PA$62,559
Elkhart, IN$62,559
Gastonia, NC$62,547
Billings, MT$62,531
Beaumont, TX$62,514
Lorain, OH$62,501
Benton Harbor, MI$62,488
Toledo, OH$62,475
Binghamton, NY$62,443
Rock Hill, SC$62,436
Rockford, IL$62,404
Springfield, IL$62,378
Elyria, OH$62,371
Fargo, ND$62,371
Flagstaff, AZ$62,326
Fort Lauderdale, FL$62,287
Duluth, MN$62,248
Miami, FL$62,248
Cheyenne, WY$62,203
Grand Forks, ND$62,203
Bangor, ME$62,060
Cedar Rapids, IA$61,989
Durham, NC$61,962
Louisville, KY$61,957
Grand Rapids, MI$61,944
Hialeah, FL$61,937
Casper, WY$61,847
Scranton, PA$61,769
New Orleans, LA$61,749
Virginia Beach, VA$61,743
Akron, OH$61,711
Peoria, IL$61,626
Sarasota, FL$61,613
Nashville, TN$61,568
Omaha, NE$61,568
Green Bay, WI$61,568
Baton Rouge, LA$61,536
Charleston, SC$61,523
Jamestown, NY$61,490
Davenport, IA$61,490
Tucson, AZ$61,458
Saint Petersburg, FL$61,419
Tampa, FL$61,406
Evansville, IN$61,367
Port Arthur, TX$61,367
Bradenton, FL$61,341
Santa Fe, NM$61,225
Orlando, FL$61,108
Clearwater, FL$61,089
Canton, OH$60,953
La Crosse, WI$60,953
Albuquerque, NM$60,914
Newport News, VA$60,907
High Point, NC$60,888
Ogden, UT$60,862
Corpus Christi, TX$60,810
Norfolk, VA$60,771
Laramie, WY$60,771
Rock Island, IL$60,732
Saginaw, MI$60,719
Jacksonville, FL$60,713
Salisbury, NC$60,700
Boise, ID$60,687
Moline, IL$60,655
Fort Myers, FL$60,635
Memphis, TN$60,622
Tulsa, OK$60,590
Waterloo, IA$60,551
Spartanburg, SC$60,486
Lincoln, NE$60,454
Fort Wayne, IN$60,441
Provo, UT$60,434
Cedar Falls, IA$60,357
San Antonio, TX$60,331
Greensboro, NC$60,305
South Bend, IN$60,298
Savannah, GA$60,227
Muskegon, MI$60,201
Birmingham, AL$60,195
Winston Salem, NC$60,163
Lake Charles, LA$60,007
Anderson, IN$59,994
Lexington, KY$59,974
Augusta, GA$59,955
Greenville, SC$59,955
Lima, OH$59,903
Wichita, KS$59,897
Tuscaloosa, AL$59,897
Columbia, SC$59,838
Springfield, OH$59,825
Asheville, NC$59,722
Bloomington, IN$59,676
Knoxville, TN$59,443
Shreveport, LA$59,437
Wilmington, NC$59,352
Roanoke, VA$59,352
Topeka, KS$59,236
Frankfort, KY$59,229
Oklahoma City, OK$59,184
Chillicothe, OH$59,158
Longview, TX$59,151
Melbourne, FL$59,145
Sioux Falls, SD$59,041
Mobile, AL$59,035
Terre Haute, IN$59,009
Altoona, PA$58,970
Amarillo, TX$58,925
Killeen, TX$58,905
Fayetteville, AR$58,853
Chattanooga, TN$58,834
Sioux City, IA$58,776
Idaho Falls, ID$58,763
Lynchburg, VA$58,711
Gainesville, FL$58,627
Portsmouth, OH$58,594
Little Rock, AR$58,581
Lafayette, LA$58,555
Youngstown, OH$58,555
Daytona Beach, FL$58,517
Clarksville, TN$58,510
Pensacola, FL$58,504
Temple, TX$58,499
Hopkinsville, KY$58,309
Erie, PA$58,296
Florence, SC$58,270
Charleston, WV$58,167
Great Falls, MT$58,134
Macon, GA$58,044
Tallahassee, FL$58,037
Fayetteville, NC$58,024
Waco, TX$58,011
Helena, MT$57,966
Pine Bluff, AR$57,941
Vincennes, IN$57,862
Lubbock, TX$57,836
Alamogordo, NM$57,797
Twin Falls, ID$57,739
Rapid City, SD$57,720
Jackson, MS$57,603
Huntington, WV$57,598
Greenville, MS$57,597
Parkersburg, WV$57,530
Montgomery, AL$57,519
Wichita Falls, TX$57,454
Springfield, MO$57,454
Biloxi, MS$57,422
Monroe, LA$57,357
Johnstown, PA$57,311
Sumter, SC$57,286
Columbus, GA$57,279
Pascagoula, MS$57,156
Abilene, TX$57,156
Kingsport, TN$56,988
Albany, GA$56,988
Gulfport, MS$56,968
Alexandria, LA$56,754
Fort Smith, AR$56,592
El Paso, TX$56,417
Las Cruces, NM$56,126
Harlingen, TX$55,961
Pocatello, ID$55,951
Florence, AL$55,867
Brownsville, TX$55,854
Mcallen, TX$55,718
Dothan, AL$55,627
Columbus, MS$55,242
Altus, OK$54,940
Lawton, OK$54,817
Pierre, SD$54,584
What Skills Can Increase a Contact Center Supervisor's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 13.49% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
KPI (Mentioned in 1.24% Job Postings): KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Customer Contact (Mentioned in 0.62% Job Postings): Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.
See More Skills
Skills
Demand Percentage
Customer Service
13.49%
KPI
1.24%
Customer Contact
0.62%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Contact Center Supervisor's salary.
Consulting Services: Can increase your salary by up to 37%.
Business Acumen: Can increase your salary by up to 14%.
Presentation: Can increase your salary by up to 7%.
Skill
Salary
Salary % Increase
Consulting Services
$88,760
37%
Business Acumen
$73,858
14%
Presentation
$69,323
7%
Team Management
$68,675
6%
Building Relationships
$68,027
5%
Analysis
$68,027
5%
Get Latest Data
Contact Center Supervisor Salary by Company Size: Startups vs. Enterprise
Contact Center Supervisor salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $72,465.
While startup companies pay approximate $61,284.
Contact Center Supervisor Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$61,284
Growth Stage
51~500
$64,817
Established
501~5000
$69,979
Enterprise
5000+
$72,465
Contact Center Supervisor Salary by Industry: Top Paying Sectors
For Contact Center Supervisor roles, the industry you choose can affect earning potential
by as much as 57% (the gap between the highest and lowest paying industries).
Data shows that the Software & Networking and Energy & Utilities
sectors offer the strongest compensation, at 25% above the average.
In contrast, Contact Center Supervisor positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay,
as these industries often view Contact Center Supervisor as a support function rather than a direct revenue driver.
The top paying industries for a Contact Center Supervisor
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Software & Networking
$80,985
$39.0
25%
Energy & Utilities
$77,746
$37.0
20%
Financial Services
$74,506
$36.0
15%
Pharmaceuticals
$72,563
$35.0
12%
Aerospace & Defense
$71,267
$34.0
10%
How Education impacts a Contact Center Supervisor's Salary?
Your level of education can impact your salary potential.
While many Contact Center Supervisors enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Contact Center Supervisor with a High School Diploma or Technical Certificate is between
$62,363
and $67,071).
Contact Center Supervisor Salaries by Degree Level
Typical Education for Contact Center Supervisor
No Diploma2.0%
High School37.0%
Associates16.6%
Bachelors36.7%
Masters7.7%
Doctorate0.0%
view as table
Degree Level
% of user with this level of education
No Diploma
2.0%
High School
37.0%
Associates
16.6%
Bachelors
36.7%
Masters
7.7%
Doctorate
0.0%
view as graph
Contact Center Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Contact Center Supervisor's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on July 01, 2026
$55,669
Average$64,788/year
$75,649
$4,639
Average$5,399/month
$6,304
$1,071
Average$1,246/week
$1,455
$27
Average$31/hour
$36
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$75,649
$6,304
$1,455
$36
Average
$64,788
$5,399
$1,246
$31
25th Percentile
$55,669
$4,639
$1,071
$27
Salaries of jobs related to Contact Center Supervisor
Salaries for a Contact Center Supervisor can change over time,
reflecting shifts in market demand and the overall economy.
The median salary increased from $59,403 in 2023
to around $59,732 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Contact Center Supervisor salary trends,
.
Average Annual Salary of Contact Center Supervisor Over Time
2022
$???
2023
$59,403
2024
$60,070
2025
$59,732
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$59,403
2024
$60,070
2025
$59,732
2026
View More
2027
View More
Most common benefits for Contact Center Supervisor
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Contact Center Supervisor
Here are companies hiring for Contact Center Supervisor and their salaries, click below for more details.
C
$128,509/per year
C R Bard Inc
Biotechnology
the United States
H
$124,697/per year
Henry Schein Canada
Biotechnology
the United States
N
$123,899/per year
Nordex Inc
Biotechnology
the United States
N
$120,416/per year
Nipro Corp
Biotechnology
the United States
E
$115,870/per year
Enovis
Biotechnology
the United States
A
$114,553/per year
Advanced Research Projects Agency - Energy
Biotechnology
the United States
M
$112,110/per year
MiniMed Inc
Biotechnology
the United States
L
$111,500/per year
Labcorp Drug Development
Biotechnology
the United States
L
$110,229/per year
Life Technologies Corp
Biotechnology
the United States
Z
$106,224/per year
Zimmer Biomet
Biotechnology
the United States
P
$103,077/per year
Promontory Therapeutics
Biotechnology
the United States
S
$102,181/per year
Steris PLC
Biotechnology
the United States
G
$97,274/per year
Gavin Conferences Pty Ltd
Biotechnology
the United States
E
$94,764/per year
Endeavor BioMedicines
Biotechnology
the United States
R
$94,402/per year
Replay Holdings LLC
Biotechnology
the United States
P
$94,235/per year
Pleno Inc
Biotechnology
the United States
S
$93,666/per year
Simulaids Inc
Biotechnology
the United States
N
$88,880/per year
NOIRLab/CAS
Biotechnology
the United States
O
$86,468/per year
Onward Technology
Biotechnology
the United States
L
$84,895/per year
LED Medical Diagnostics Inc
Biotechnology
the United States
E
$84,682/per year
Eyeco Ltd
Biotechnology
the United States
P
$84,523/per year
Paerosol
Biotechnology
the United States
I
$83,525/per year
IONIQ Sciences Inc
Biotechnology
the United States
S
$82,815/per year
Stateside PPE
Biotechnology
the United States
D
$82,041/per year
Digi Bio
Biotechnology
the United States
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FAQ about Contact Center Supervisor
1. Where can a Contact Center Supervisor earn the most?
A Contact Center Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Contact Center Supervisor earns the most in San Jose, CA, where the annual salary of a Contact Center Supervisor is $81,717.
2. What is the highest pay for Contact Center Supervisor?
The highest pay for Contact Center Supervisor is $85,537.
3. What is the lowest pay for Contact Center Supervisor?
The lowest pay for Contact Center Supervisor is $47,367.
4. What are the responsibilities of Contact Center Supervisor?
Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
5. What industry pays the highest salary for Contact Center Supervisor?
The Software & Networking industry offers the highest average compensation for Contact Center Supervisor roles,
with salaries approximately 25% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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