Insurance Claims Specialist

General Job Description: 

We are seeking a detail-oriented and organized Claims Specialist to join our team. The Claims Specialist will play a crucial role in managing various types of insurance claims, ensuring accuracy, efficiency, and compliance with company policies and regulations. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a solid understanding of insurance procedures and protocols.

Supervises:

• None

Essential Duties & Responsibilities

• Gather data and File third party property damage claims, third party injury claims, automobile accident claims, property claims, and workers compensation claims with the carrier.
• Attend all claims reviews, track action items and provide follow-up reports.
• Work with director of risk, claims manager, and legal counsel on litigated claims.
• Maintain a temporary disability log.
• Contact claimants weekly.
• Interact with claimants to ensure expeditious results.
• Maintain internal claims logs and claims tracking system
• Arrange and process payment of the claims with the insurance carriers and/or claimants as well as legal invoices
• Generate report on claim activity, trends and patterns
• Engage claimants, ACCO Employees, and ACCO Management to investigate claims.
• Update internal claims with Insurance Carrier Loss Runs
• Collecting evidence such as witness statements, receipts, photographs, etc. that support a claim.
• Serve as a resource to other departments on claims-related matters.
• Other tasks and duties assigned by management. 

Position Requirements (Skills, Work Experience, Education, etc.):

• Demonstrated proficiency in insurance claims administration or office administration spanning over 2 years.
• High School diploma or equivalent required; Bachelor's degree or Insurance Certification preferred.
• Proficient in Microsoft Suite applications.
• Possess strong investigative skills with meticulous attention to detail.
• Excellent interpersonal and communication abilities.
• Capable of generating comprehensive reports and adept at data analysis for executive management.
• Proven ability to collaborate effectively in a team setting and enjoy interpersonal interactions.
• Familiarity with claims processing procedures.
• Additional relevant skills, work experience, or certifications are welcomed.

ACCO Competencies:

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy.  On a personal level has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals.  Initiates action with collective goals takes responsibility and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopiers/printers).
• As the employee maintains and orders supplies to the Project Group, the employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.
• Regular and routine attendance, occasional mandatory overtime will be required.

Hours:

This is a non-exempt position from Monday through Friday. Work hours begin and end between 8:00 am and 5:00 pm with one-hour break for lunch and two rest breaks. Eight hours per day is required and other occasional overtime may be necessary per business needs

Travel: 0- 5% only as needed to collaborate with leadership partners and teams.

Competitive Wages:
$26.93 to $33.60 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

#ACCO