What are the responsibilities and job description for the Director, Spa position at AccorHotel?
Company Description
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Job Description
Responsibilities
Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Direct and lead the day to day Spa operation ensuring all standards are followed
- Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
- Promote and sell customized Spa programs to conference groups and individuals
- Work with Hotel Regional Sales and Marketing departments
- Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques
- Create and lead the implementation of 12-month marketing plan
- Submit monthly report requirements; including business reports and treatment audits
- Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales
- Assist in the recruitment, development and training of all leaders and support staff
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Previous leadership experience within the Spa field required
- University/College degree in a related discipline required
- Computer literate in Microsoft Window applications required
- Experience in the Hotel industry an asset
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
- This position requires both sitting and standing throughout the day.
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an equal opportunity employer.
