Front Office Coordinator

Company Description

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:
You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to create a personalized and memorable experience to our guest journey
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Uphold the highest confidentiality and security regarding our Guest information
• Reports any hazards, risks, accidents as required
• Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests.
• Maintains updated information of all daily activities, event and meetings taking place in the hotel
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Frequent standing and walking throughout the shift
• Occasional bending, kneeling, pushing, pulling
• Occasional lifting and carrying up to 50 lbs

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system

• Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred
• Flexibility in working different and rotating shifts.
• Demonstrate strong communication skills both verbal and written.

Additional Information

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging