What are the responsibilities and job description for the Reservation Agent position at AccorHotel?
Company Description
Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!
Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & Ibis are renowned for quality, simplicity and value for money with over 750 rooms boasting spectacular views of Darling Harbour and the Sydney CBD!
Job Description
This is your opportunity to join our close-knit professional Reservations Team at the Novotel & Ibis Sydney Darling Harbour. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.
We are seeking for applicants on Full Time or Part Time capacity to join our busy Reservations Team.
- Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
- Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
- Ensure procedures are followed for all monetary transactions, accounting and banking accordingly
Qualifications
- Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
- Team player with high level of initiative & the ability to work autonomously
- Excellent written and verbal communication skills
- Previous experience in a similar role preferred.
Additional Information
Our commitment to Diversity & Inclusion:
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Benefits Your Way:
- The opportunity to Work Your Way across the much-loved Accor Brands
- Terrific working environment in the beautiful Darling Harbour precinct
- The opportunity to develop yourself at Accor’s flagship property in Australia, working with an exceptional team
- Discounted Accommodation and F&B in Accor hotels worldwide
Please do not hesitate to get in touch on the below email for any questions – [email protected] (Enquiries only)
