What are the responsibilities and job description for the Customer Service Rep position at AccruePartners?
The Team You Will Be Joining
- Leading solutions provider for products and services for the flow control, fluid handling and process and industrial automation sectors.
- Avidly growing company that has an acquisition philosophy to support businesses on a standalone, decentralized basis to afford a significant level of responsibility, authority and autonomy.
- Large customer reach across North America with 160 locations and 1,700 employees with the initiative to double in size within the next two years.
- Company that is dedicated to employee engagement and employee experience as the key driver in building stronger businesses.
- Provides an in-house learning and development center that is committed to world class employee education.
- Prioritizes giving back to the local community and customers they support by encouraging employees to volunteer and support non-profit community programs.
- Provide excellent customer service by handling inquiries, managing orders, and distributing sales leads.
- Collaborate with the outside sales team to resolve customer issues and assist with product selection.
- Prepare and follow up on purchase orders, process returns, and support various operational tasks like shipping and inventory management.
- College degree or relevant experience in operations or inside sales, with proficiency in CRM and ERP systems.
- Strong communication skills, both verbal and written, with the ability to handle customer concerns and maintain a positive demeanor.
- 2 years of experience in a customer service or inside sales position.
- Chemical background is a plus.
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