What are the responsibilities and job description for the IT Support Engineer position at AccruePartners?
Job Details
THE TEAM YOU WILL BE JOINING:
WHY THIS ROLE IS IMPORTANT:
THE BACKGROUND THAT FITS:
- Premier MSP in the Carolinas seeking experienced Support Technician
- Professional support in a casual work environment
- Enjoyable and dynamic setting to enhance your skills and progress further.
- Emphasizes standardization, proactivity, and risk management to allow staff to prioritize exceptional client experiences over firefighting
- Health, dental, vision, and PTO benefits.
- Company-provided laptop, cell phone, and access to company vehicles
- Fully stocked kitchen with your favorite snacks
- Enjoyable work environment and culture
WHY THIS ROLE IS IMPORTANT:
- Serve as the initial point of contact for customers via helpdesk, including phone, email, or ticket systems.
- Prioritize and manage all service support calls according to internal protocols, escalating issues when necessary.
- Conduct basic remote troubleshooting to assist clients.
- Ensure clients receive a friendly, prompt, and helpful experience to exceed expectations.
THE BACKGROUND THAT FITS:
- Provide client-facing helpdesk support for 1-2 years.
- Demonstrate a strong understanding of operating systems, business applications, printing systems, and network systems.
- Utilize support tools and techniques effectively, leveraging technology to provide services.
- Proficient in IT applications, software, and hardware
- Communicate IT concepts clearly through verbal and written correspondence.
- Display a passion for problem-solving and tackling challenges.
- Exhibit excellent communication skills, including active listening.
- Capable of fast and accurate typing while engaging in phone conversations.
- Required to have a valid Driver's License for travel to client sites.
IT Support
Courser -
Greenville, SC
T-6A Program Engineer
Strategic Support Solutions -
Greenville, SC
IT Support Specialist II
Symrise -
Hodges, SC
