Application Support Analyst I

Job Summary

Accruit is a high-growth company utilizing technology to revolutionize the 1031 industry. The primary responsibility of the Applications Support Analyst I is to provide support for internal and external clients using the software. This role will also serve as the QA tester to find issues related to stories during the Software Development Life Cycle (SDLC) to improve quality in the application. This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure of incidents received via the incident tracking system during business hours with the occasional after-hours support.

This position also offers the opportunity to develop software development skills by picking up smaller stories to help the team move items from the backlog through the SDLC.

While performing the duties of this position, employee will view, have access to, and work with confidential data. The employee in this position must adhere to strict confidentiality policies and procedures.

Job Description

Essential Duties and Responsibilities

• Be part of a supportive and fun team; contributing to team goals and celebrating success as a team
• Developing, leading, implementing testing plan
• Developing, leading, implementing training plans
• Find defects in the software using established and tedious methods
• Knowledgeable of the major business units of the company which relate to work responsibilities
• Able to communicate with users and customers regarding various business functions in an easily understood manner
• Be trained in and have the tools you need to succeed; utilize your experience, analytical skills, knowledge base, user guides and other internal resources to resolve application and technical issues
• Learn how to perform basic and advanced troubleshooting and problem replication to identify/verify underlying cause of customer reported problems
• Be the first point of contact for our customers
• Have a variety of responsibilities to learn and grow from, performing tasks such as regression QA testing
• Demonstrate proactive communication to clients after identifying common issues reported to support
• Define new and enhance existing test processes, plans and scripts
• Design and develop scripts for QA automation
• Execute QA automation scripts to test software applications
• Resolve application and other issues for internal and external users
• Provides user documentation as needed to resolve issues

Minimum Qualifications – Requirements of Position

• Bachelor’s Degree in Computer Science or related field
• 1-3 years’ experience
• Experience working in an Agile software development environment
• Familiarity with the Scrum Framework
• Ability to work independently

Behaviors & Traits

• Company Values: Creative, Collaborative, Competitive, Curious
• Highly ethical
• Excellent customer service skills
• Good problem-solving and prioritization abilities.
• Comfortable not knowing answers, but resourceful and able to resolve issues
• Open to receiving and providing constructive feedback
• Highly self-motivated and directed
• Flexible and adaptable
• Experience working both independently and, in a team-oriented, collaborative environment
• Able to demonstrate accountability and hold others accountable for organizational values

Knowledge and Skills

• Strong written, oral, and interpersonal communication skills
• Experience in customer service
• Firm grasp of Structed Query Language (SQL)
• C#
• Visual Studio
• ASP.NET MVC | ASP.NET Core MVC
• Entity Framework | Entity Framework Core C#
• MSTest
• Proven analytical and problem-solving abilities.
• Familiarity with the Agile values and principles

Position Type and Expected Hours of Work

• This is a full-time position with 40 hours of work expected each week
• No travel is expected with this position

Location

This position is based out of Accruit Headquarters in Denver or remote

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
To go into the office, employee must be vaccinated or produce a negative test one day prior.

Ability to commute/relocate:

• Denver, CO 80206: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

Salary : $60,000 - $70,000