What are the responsibilities and job description for the Office Manager position at Ace Handyman Services?
Customer Service
- The Office Manager is the primary person to answer the phones, following the call answering scripts.
- Regularly checks email daily and responds as required.
- Acts as a CSR/Scheduler booking work orders and maintaining the schedule.
- Adjusts the schedule as needed to accommodate job extensions and changes.
- Handles customer service issues as they arise.
- Writes thank you notes as a follow-up to each work order.
- Keeps a log and proactively addresses the warranty calls.
- Manages Craftsman/Apprentice time off requests and accommodations.
- Dispatches work orders at the end of each day.
- Payroll preparation.
- Places Craftsman/Apprentice ads for employment.
- Conducts phone interviews with potential employees and participates in face-to-face interviews.
- Conducts new hire orientation.
- Maintains employee records.
- Solves operational problems as they happen.
- Receives and checks all work invoices.
- Exports invoices to Quickbooks and applies for payments.
- Posts all receipts to Quickbooks.
- Reconciles the company credit accounts monthly.
- A/P - Keeps track, of bills & schedules payments or prints checks for the Owner to sign.
- A/R – Prepares invoices, follow-up letters, and works to recover past due invoices.
- Credit card reconciliation.
- Filing.
- Monitors & orders office supplies & marketing supplies as needed.
- Prepares daily bank deposits.
- Enters marketing expense data into WebScheduler monthly.
- Assists with monthly staff meetings.
- Face-to-face networking (8-10 hours per week).
- Daily social media updates.
- Maintain Yodle/Centermark Dashboard.
- Provides marketing and sales support.
- Competitive pay from $17.00 to $19.00 per hour DOE
- Monday-Friday | 8:00 am – 5:00 pm
- Saturdays & Evenings as needed This is a full-time position
- 401k with 3% matching
- 8 Holidays
- 10 Days of PTO
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
- QuickBooks Online or other accounting knowledge, is a plus Customer-facing experience, a plus
The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Salary : $17 - $19
