Job Posting for Key Carrier at Ace Hardware of Commerce
General Summary
The Key Carrier/Supervisor assists management in operating the store and the achievement of company goals and directives.
Essential Duties & Responsibilities
Customer Service
Provide positive representation of store.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the “general operations” of the entire store.
Responsible for opening and closing the store.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager on all aspects of running the store.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Perform all other duties as assigned.
Inventory & Merchandising
Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Training of Associates
Assist in training of all associates.
Actively promote the advancement of associates.
Leadership
Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.
Experience:
Previous retail management experience preferred. Hardware experience preferred.
Extra Consideration for prior Ace Hardware experience.
Physical Demands:
Standing, walking, bending, lifting (up to 50lbs) and climbing ladders.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
Shift:
10 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Weekly day range:
Monday to Friday
Rotating weekends
Work Location: In person
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