Theater Marketing Coordinator

Theater Marketing Coordinator

ACE HOTEL

Theater Marketing Coordinator

DEPARTMENT: Sales & Marketing

REPORTS TO: Marketing Manager

PREPARED / REVISED: December 8, 2022

POSITION SUMMARY:

The Theatre Coordinator is responsible for providing administrative support to the Theatre management team.  This person will also train and work with our Box Office Manager to provide additional support in Ticketing.   There may be opportunity to assist the Operations staff with front of house operations, including but not limited to artist hospitality, fire panel watch and other tasks to be assigned. 

ESSENTIAL JOB FUNCTIONS:

1. Handle incoming Theatre inquiries and pass through to Theatre sales team

2. Answer the main Theatre phone line and provide general information regarding the property, Theatre, parking, and ticketing to customers and clients

3. Maintain the Theatre calendar 

4. Communicate with promoters and sales contacts to place holds on the Theatre calendar and convey hold positions to clients

5. Challenge and confirm dates as needed

6. Schedule Box Office Agents and House Supervisors

7. Assist with Box Office reporting

8. Pull AXS reports 

9. Schedule Theatre walkthroughs with potential clients 

10. Maintain relationships with hotel counterparts in order to provide seamless service to clients

11. Create specialized calendars for scheduling various positions 

12. Maintain inventory and order cleaning supplies

13. Maintain inventory of wristbands and credentials

14. Responsible for overall cleanliness and organization of dressing rooms and hospitality inventory - towels, irons, coffee makers, etc.

15. Respond to online reviews

16. Respond to enquire emails

17. Prepare and distribute weekly reports as assigned

18. Assist with creating estimates, contracts and invoices to present to clients

19. Assist with scheduling third party vendors for events – Allied, SAS, and DBS 

20. Assist with reconciling vendor invoices

21. Prepare and distribute weekly reports as assigned

22. Special projects as requested

Theater Marketing Coordinator

REQUIRED QUALIFICATIONS:

• Excellent organizational skills and attention to detail

• Ability to multitask and prioritize

• Previous ticketing experience a plus

• Great attitude

• Team player

• Ability to create and implement systems

• Outstanding communication skills with a proven ability to work in a fast-paced environment.

• Strong computer skills 

• Previous experience working in events and knowledge of the music industry a plus

WORK CONDITIONS/MACHINES AND EQUIPMENT USED

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. The associate is required to walk, stand, bend at the waist and sit at a desk with arms.

Uses legs and a straight body alignment to lift, carry items, weighing from 5 lbs. up to 50 lbs as needed basis.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment 

COMMENTS

This job description is not an exhaustive list of all the job functions that an associate may be asked to perform from time to time with various management staff.

I have read the above job description and understand the requirements. I have the ability to perform all of the functions listed above. Furthermore, I understand that this is not to be construed as an employment contract. I acknowledge having received a copy of this job description.