What are the responsibilities and job description for the Service Coordinator position at ACERTUS?
At ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!
At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly.
ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Service Coordinator, you will provide support to the operations team through the coordination of vehicle services such as maintenance and body work and ensure vehicle readiness to dispatch. This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, and communicate effectively across company divisions and department.
ACERTUS has been recognized as one of Inc Magazine’s fastest growing private companies for three years in a row. With more than 750 dedicated employees (and growing), we’re actively building a diverse team of amazing people on a mission to innovate. This is your opportunity to join our high-performing team and be a part of something BIG!
Schedule: Monday-Friday; 8am-5pm
May be required to work evenings and weekends depending on business needs.
What you will be doing:
- Assess vehicles for repair/cleaning services.
- Ensure vehicles are properly serviced per client requests and company policies.
- Ensure service grid is complete and accurate.
- Document services required and schedule with vendor.
- Inspect vehicle returning from service and properly store.
- Assist with directing drivers per schedule.
- Scan on-site vehicles and reconcile inventory status.
- Receive and send vehicles to/from transporters and over-the-road drivers.
- Must be comfortable working outside in all weather conditions.
- Other duties as assigned.
What are we looking for?
- Great Oral and written communication skills.
- Strong organizational skills.
- A Team player and self-starter.
- Self-motivated, exercising drive and energy.
- Ability to use independent judgment skills.
- Decision-making and problem-solving skills.
- Ability to prioritize work according to deadlines and client expectations.
- Attention to detail and accuracy.
- PC Skills: Microsoft Word, Excel and Outlook.
- Personal responsibility to manage change.
Education and Experience:
- This position requires a High School Diploma or equivalent.
- Must have a minimum of one year of experience in general customer service.
- Per insurance requirements, you must be 24 years of age for this position.
- Must maintain a valid, current driver’s license.
- Proficient driving skills and some mechanical knowledge.
- Basic computer skills.
- Ability to proactively research and resolve problems.
- Organized thinker with exceptional attention to detail.
- Ability to build strong client relationships and deliver exceptional customer service.
- Personal responsibility to manage change.
Benefits
At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
- Medical, Dental and Vision Insurance
- Company Paid Time Off
- 7 Company Paid Holidays
- 401(k) with company match
- Tuition Reimbursement
- Casual Dress Code
About ACERTUS
ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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