IT Trainer (Change Management)

Title: IT Trainer III / Salesforce Adoption & Process (BPM) Manager

Location: Austin, TX (Hybrid 3 days onsite & 2days WFH)

Job Description:

Required Skills (top 3 to 5/ non-negotiables):

• 2-3 years Salesforce Experience , or CRM tool
• Bridge to product team and users
• Technically document process flows any business process tool
• Change Management and Adoption skills and good communication

Job Summary:

Join our Seller CRM team as a Salesforce Adoption and Process Manager, where you will play a pivotal role in enhancing our Salesforce CRM utilization. Your mission will be to spearhead user adoption strategies for Sales Cloud and Experience Cloud, serving as the vital conduit between our Salesforce user base and the Seller CRM Product team. We're looking for a candidate with a robust background in Salesforce consultancy, adept in business process design, and skilled in change management.

Qualifications:

• At least 3 years of experience in Salesforce or CRM consultancy, business process design or change management.
• Expertise in at least one core area: Lead Management, Customer Support, Account Management, or Category Management best practices and standards.
• Analytical mindset with strong sales acumen.
• Salesforce certifications are highly regarded.
• Experienced in workflow business process mapping.
• Exceptional communication and interpersonal skills.
• Capable of collaborating with a global team across various time zones.
• Required to attend the office three days per week.
• Proactive and execution-focused.

Key Responsibilities:

• Engage with departments not yet utilizing Salesforce CRM to pinpoint and integrate process improvements within the platform.
• Evaluate current processes using workflow process maps and structured business process discoveries.
• Design optimized future-state processes using Lean methodologies to enhance efficiency.
• Craft and execute a comprehensive Salesforce adoption strategy to boost user engagement organization-wide.
• Facilitate smooth Salesforce migrations through effective change communications.
• Perform training needs assessments, identifying knowledge gaps, and formulate targeted training initiatives.
• Create and conduct training sessions to educate users on Salesforce features and best practices, ensuring full realization of the platform's benefits.
• Offer continuous support to users, ensuring proficient and effective Salesforce use.
• Establish clear adoption success metrics, monitor user engagement, and pinpoint areas for enhancement.
• Lead change management efforts to foster Salesforce adoption.