What are the responsibilities and job description for the Service team leader position at ACRISURE?
About Acrisure
Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $3.
9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution.
Acrisure employs over 14,000 employees across thirteen countries.
Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management.
Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary :
The Account Service Team (AST) Team Leader is primarily responsible for leading a team of approximately 9 service associates, responsible for retaining, and growing an assigned book of business within the small / micro market (
Responsibilities :
Pro-actively manage service team and assigned book of business consistent with both AST and Acrisure Advantage Solutions objectives and goals
Create culture of accurate, timely and professional service engagement to assigned customers
Oversee assigned customer satisfaction as well as retention and grow relationships where appropriate by providing solutions and leveraging internal and external data as well as automation tools to support and educate the customer
Provide resolution support and oversight for identified customer escalation inquiries
Ensure team completes necessary workflows and activities in Agency Management System (AMS) and other applicable software in a timely manner
Oversee delivery of renewal information and competitive pricing for inforce and new solutions offers
Develop and deliver a regularly scheduled training plan and embrace being a student of the business by growing group insurance knowledge through company provided online learning tools as well as industry content and publications
Drive digital centricity for assigned customer block including onboarding, benefit administration adoption, engagement with decision support tools, participation in customer virtual training events and other tools which may become available
Stay up to date on industry trends as well as market intelligence and include in team training
Other duties as required
Ensure business continuity workflow balancing during planned and unplanned team member absences
Requirements :
Effective communication skills as well as strong organizational skills and demonstrated attention to details
Able to apply motivational leadership, support, and empowerment to service team
Embraces customer success and demonstrates a can do attitude
Proficient in MS Office applications and experience with AMS or related software
Can manage multi customer related activities simultaneously
Minimum 2 years team management experience
Education / Experience :
BA or BS Degree preferred, and minimum 4 years industry experience required
Demonstrated success with achieving team and organization objectives
Pay Details :
Annual Salary : $90,000 - $110,000
Last updated : 2024-04-30
Salary : $90,000 - $110,000
