What are the responsibilities and job description for the Intake coordinator position at Acro Service Corp?
Intake Coordinator is responsible for providing transformative coaching to clients by identifying, meeting, and achieving their goals towards stabilization by coordinating wrap-around services between internal / external divisions, agencies, and / or providers.
The Family Support Coach addresses the physical, psychological and social needs of the family, by creating a strong working relationship.
They will always need to remain professional and understanding. The Family Support Coach will support the client with accessing the services and resources necessary to remove poverty and barriers to stability.
- Providing support by contacting clients on a weekly basis regarding services and supports
- Making individual / family recommendations and referrals
- Assisting clients with identifying and achieving measurable goals
- Evaluating progress to attain goals and providing guidance to revise Family Stabilization plans, as needed.
- Offering educational and vocational services and referrals to help support sustainability.
- Supporting clients by advocating for their needs and working with service providers and community partners
- Helping to manage crisis.
- Keeping accurate records of calls, visits, and business conducted on behalf of the client.
- Strong commitment to helping families improve their living and keeping their information confidential.
- Provide weekly updates on clients at Dual Generation Center meetings
- Work with stakeholders to provide the best possible service plan to Dual Generation Clients
- Support community partnerships and events.
- Maintain efficient, confidential, and organized records in the organizational database to ensure accurate recordkeeping.
Minimum Qualifications :
- Ability to be flexible, work independently and collaboratively, ability to multitask, manages details and meet deadlines.
- Excellent communication and interpersonal skills
- Current Driver’s License with acceptable driving record
- Ability to interface effectively with professionals from outside agencies (excellent verbal / written communication skills)
- Knowledge and understanding of flexible, diverse, traditional, and non-traditional support, advocacy and intervention processes.
- Strong organizational and administrative skills including completion of monthly reports coupled with proficient soft-ware computer skills
- Personal attributes include; time management, strong interpersonal skills, initiative, flexibility, and well-developed communication skills
- Demonstrated proficiency in crisis intervention, conflict resolution, and mediation
- Effective problem solving, advocacy and assessment skills
- Proficiency in computer skills, i.e. Microsoft office, Google Drive, and other databases
- College degree preferred in lieu of a degree a minimum of 2 years’ experience in case management
Last updated : 2024-04-08
