What are the responsibilities and job description for the Support trainer position at Acronis?
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Support Trainer who is ready to join our mission in creating a #CyberFit future!
In this role, you will be supporting new hires' onboarding, preparing and delivering trainings for in-house support employees and Service Providers and participating in side projects of support training team.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
- Manage full onboarding cycle: deliver trainings, recaps, checkpoints and verify training labs;
- Prepare and deliver trainings on request from support management team;
- Deliver high-quality training sessions for Service Providers on demand;
- Update existing training materials according to the most recent products changes;
- Work on internal training team's projects;
- Perform individual assignments from training team's manager;
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- 2 years of experience in a customer service (Support Engineer or Support Trainer);
- Self time management and ability to switch between multiple tasks in accordance with deadlines;
- Excellent communicating and presenting skills and ability to explain complicated materials in a clear and comprehensive manner;
- Ability to work independently and in cooperation with team members;
- Ability to solve problems and independently deal with issues that arise when working on personal assignments;
- Microsoft PowerPoint - experienced user level;
- Administrator-level technical expertise in Windows and Linux, Networking, Virtualization;
- Excellent verbal and written English skills;
Would be considered plus if you have
- Knowledge of Acronis solutions for Service Providers;
- Second fluent language;
*This position is remote from anywhere in the US, with offices in Tempe Arizona and Burlington Massachusetts for those who prefer a hybrid working option
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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