What are the responsibilities and job description for the Customer service position at Actalent?
JOB DESCRIPTION
Description :
Actalent is looking to add a versatile support engineer to join its robust customer service team. In this role, candidates are expected to handle varied responsibilities including : interface with customers (phone / in-person), coordinate scheduling for customer and field service personnel, diagnose / troubleshoot customer issues and manage installation projects.
- This position requires a candidate who possesses strong organizational skills, can adapt to changes throughout the day and week, critical thinker and mechanically-inclined.
- Doesn't need to be a social butterfly but must be comfortable talking on the phone and being readily available when a client has a need.
- Coordinate and confirm service schedule to provide support to FSE and customers.
- Receive customer purchase orders for regular service work, Contracts, Rebuilds and create a service order job accordingly.
- Work with the supporting customer service engineers to maintain accurate schedule and work flow.
- Send new quotes to customers for any contract renewal and update the log.
Skills :
Troubleshooting, electrical, electrical engineering, field service, Project engineering, Machinery maintenance
Qualifications :
- Candidate must have a Bachelors of Science in either mechanical, electrical or chemical.
- Must be comfortable with travel as the department is switching to a more field-based start to ensure the consultants are able to understand the machines and terminology rather than sitting behind the desk.
- Travel on Thursday / Friday and work over the weekend while having days off during the week.
Interview Process :
- One step virtual interview process.
- Feedback on the same day and can start the new role in two weeks!
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market.
With a network of almost 30, consultants and more than 4, clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune .
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-02-26
