What are the responsibilities and job description for the Front Office Coordinator position at Actalent?
Description:
- Recording patient information such as vital signs, weight and changes in medical history, preparing items necessary for the visit like consents and special equipment, and assisting the provider during the examinations.
- Keeps the office running smoothly by answering phones, greeting patients, updating medical charts and records, handles pre-authorization process, matches patients’ insurance information with correct provider for the services needed, and orders laboratory services.
- Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions inpatient charts.
- Processes orders for tests, procedures and special requests accurately during downtime procedures.
- Ensures accurate and timely completion of forms to expedite patient care.
- Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner.
- Routinely checks and orders supplies, following-up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable.
- Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse. Greets visitors.
- Directs ancillary staff for patient pick up. Is the “Go-To” resource for all physicians, NP’s, PA’s and RN’s.
- Completes the Census sheet each night at midnight.
- Answers the telephone/call light promptly and courteously, relaying messages in a timely manner to the appropriate care giver.
- Follows protocol and helps coordinate unit activities during emergency situations.
- Notifies nurses when physicians are making rounds on the unit.
- Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation.
- Ensures appropriate follow-up and resolution of issues and care.
- Has a thorough understanding of the challenges of their fellow clinicians in using EMR. Is proficient in navigating EMR.
- Ensures compliance with usage of the EMR system.
- Provides ongoing first-line support for workflow education/review, and trouble-shooting, to fellow clinicians even during non-activation times.
Shift:
-8AM -5PM Monday - Friday; Full time
Skills:
-Medical assistant BLS
-Insurance verification
-Authorizations
-Rooming patients
-Urgent care
-Back office
-Front office
-Medical receptionist
-Referrals
-Vitals
-Charts
-Phlebotomy
Additional Skills & Qualifications:
-High School Diploma or equivalent.
-Minimum one (1) year clerical experience, including filing, use of calculator and basic telephone skills.
-Ability to use advanced features of EMR and OnBase which are beyond the abilies of “normal” users required
-Previous hospital experience or documented course work for Clerical Coordinators including knowledge of medical terminology required
-Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems preferred
-Recently employed as a Clerical Coordinator. Student enrolled in a healthcare program such as nursing, physical, occupational, or speech therapy preferred
Preferred:
-Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
-Qualified bilingual or multilingual candidates
-Medical Assistant Cert or Diploma
-BLS-AHA certification
-Basic keyboarding skills at 35 WPM.
-Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
Experience Level:
-1 year required
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $24
