What are the responsibilities and job description for the Sr. Operations Lead position at Actalent?
Job Title: Senior Operations Leader
Job Description
The Operations Leader will be responsible for and contribute to the following areas:
- Lead the CAB team, facilitating network change reviews and approvals of maintenance activities organization-wide to minimize service disruptions.
- Oversee alert management systems to ensure timely response and resolution of operational issues.
- Conduct operational readiness testing for all new systems and changes to existing systems.
- Provide operations input to all project stages, ensuring operational requirements are met.
- Regularly review and improve process workflows to enhance efficiency and effectiveness.
- Drive operational excellence by implementing best practices and innovative solutions.
- Maintain a functional understanding of NOC activities, ensuring alignment with organizational goals.
- Manage and develop a diverse team, fostering a collaborative and high-performance culture.
- Oversee the management of a hybrid workforce, ensuring productivity and consistent engagement.
- Evaluate operational tools for effectiveness and suitability for the organization's needs.
- Implement and maintain an automated tool suite, refining solutions to streamline operations.
- Utilize Python coding skills to drive operational tool enhancements (preferred).
MUST HAVES/NICE TO HAVES:
- Change/Operational Management
- NOC Environment “hands-on experience”
- Strong Communication- speaking and documentation
- Leadership- leading a team in India and the US
- Solution-based thinking- solution-oriented when speaking with the customer or leadership; ability to provide feedback.
- Ansible, Python- automation and Jenkins. - MUST HAVE!
- Scrum/Agile experience- must have.
#LD-KD1
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $60 - $70
