Branch Manager

About us

Action Credit Loans is a loan company serving our Texas communities

Our work environment includes:

• On-the-job training

As a Customer Service Representative/Collector job duties include assisting the Branch Manager in maintaining a well-run and profitable office, interacting in a positive and effective manner with the public, obtaining confidential information for loan applications and answer any customer questions. Additional responsibilities may include, but are not limited to:

Responsibilities:

· Provide friendly excellent customer service to our customers in person and over the phone

· Take loan application and processes for approval/denial

· Receive and post payments

· Maintain and balance cash drawer daily

· Maintain delinquency standards

· Service past due accounts with dignity and respect to our customers and build solutions

· Make daily bank deposits

· Call approved and unmade application to close loan

· Maintain compliance with policies and procedures

· Network within the community to find and attract new customers

· Maintain an organized, clean and professional work environment

· Work closely with other team members and manager to obtain branch goals

· Other duties as assigned

Experience:
-Basic computer skills and be able to operate a calculator

-Must have a valid driver’s license with a reliable vehicle and valid proof of insurance

- Ability to work Monday – Friday

-Ability to speak English and Spanish preferred

-Stable work history

- Previous experience in a customer service role is preferred

- Familiarity with phone etiquette and effective communication techniques

We offer competitive compensation, including benefits such as:
- Health insurance coverage
- Paid time off and holidays
- Retirement savings plan options
-Bonus pay structure - Gas Allowance

If you have excellent communication skills, a strong attention to detail, and enjoy providing exceptional customer service, we encourage you to apply.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Compensation package:

• Bonus opportunities

Payment frequency:

• Paid semi-monthly

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Work Location: In person