Account Manager

Account Manager Position

Company Profile

This is a great opportunity to become a valued and dynamic contributor to an established company and a growing team. Action Unlimited Resources is a Delaware based, family-owned janitorial and equipment distributor that is growing again as recognized by Inc 5000. Action Unlimited Resources has been recognized as a Great Place to Work four years in a row. Our employees are our most important resource. They provide the ability to meet our customers’ needs. We have set high standards for job qualification and job performance.

Core Values:

Customer First: Our first responsibility is our customers. We go the extra mile to deliver 100% SatisfACTION!

GRIT: We are determined to MAKE IT HAPPEN when others give up, to push through difficult challenges and overcome obstacles to find a solution. We have the persistence to keep going and we do not quit.

Team: We combine our individual strengths to collaborate and work together to achieve more.

Own it: We take responsibility and accept ownership for our words, actions, and our results.

Overview: The Account Manager will be responsible for developing and maintaining long-term relationships with a portfolio of customers; ensuring their satisfaction and fostering account growth. This role involves acting as the primary liaison between customers, internal cross-functional teams, and external regional sales representatives. The position is an in-person, at the office position, and requires excellent communication and coordination skills to deliver timely and successful solutions tailored to customer needs.

Key Responsibilities:

1. Customer Relationship Management:

• Develop and nurture favorable long-term relationships with a portfolio of customers.
• Act as the main point of contact for customers, addressing their needs, and resolving any issues that arise.
• Regularly communicate with customers to understand their requirements and expectations.

2. Account Growth:

• Identify opportunities for cross-selling and upselling within existing accounts.
• Responsible for gross profit growth within existing accounts.
• Track and report on key metrics to measure account growth and performance.

3. Liaison Role:

• Serve as the primary liaison between customers and Action’s cross-functional internal teams (such as purchasing, customer service, and operations).
• Ensure effective communication and collaboration between internal teams to meet customer needs and deliver solutions promptly.
• Act as the main point of contact for outside regional sales representatives, facilitating communication and coordination with their customers and internal teams.

4. Coordination and Communication:

• Facilitate regular check-ins and updates with customers and internal teams to discuss project status, challenges, and next steps.
• Maintain accurate and up-to-date records of customer interactions in the CRM, project progress, and account activities.

5. Feedback and Improvement:

• Gather and analyze customer feedback to identify areas for improvement in services and processes.
• Work with internal teams to implement improvements and enhance the customer experience.
• Stay informed about industry trends and best practices to continuously improve account management strategies.

Qualifications:

• Proven experience in account management or a related role.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects and tasks simultaneously.
• Excellent problem-solving and negotiation skills.
• Proficiency in using CRM software and other relevant tools.
• Ability to work effectively with cross-functional teams and manage internal and external relationships.
• Excellent phone and email communication.

Working Conditions:

• This is an in-person position requiring regular office attendance from 8-5.
• Occasional travel may be required to meet with customers or attend industry events.
• This position reports directly to the Sales Manager Benefits

We offer a competitive benefits package to all Full-Time employees to include but not limited to: Health, Vision, Dental, Life Insurance, Disability Insurance and PTO.